Associate Professional Service Consultant

This is a fully remote position, open to applicants in Portugal, +1 more country.

📋 Description

• Oversee customer onboarding processes, which include system setup, user training, and managing customer relationships.

• Establish and nurture strong connections with key clients, acting as a reliable advisor.

• Tailor and enhance account settings to align with client specifications.

• Facilitate product training sessions through video conferencing platforms.

• Conduct consistent follow-ups with customers throughout the onboarding phase.

• Act as the main point of contact during onboarding, addressing queries related to product usage.

• Cultivate an in-depth understanding of the Guesty platform.

• Troubleshoot technical challenges that may impede optimal system functionality.

• Evaluate customer business and technical requirements, offering recommendations for configurations and best practices.

• Collect customer feedback and communicate it to the Product teams.

• Develop best practices and create onboarding documentation.

• Gather requirements, oversee data migration and validation, and set up the software.

• Address escalated customer issues in collaboration with the Customer Success Manager and Customer Experience team.

⛳️ Requirements

• Up to 1 year of experience in a similar position as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, preferably within a B2B SaaS environment.

• Proficiency in French as a second language is essential.

• Strong technical knowledge and analytical capabilities.

• A degree in a STEM field or relevant technical experience.

• Outstanding interpersonal and communication skills.

• Experience in leading a project and being accountable for its success, ideally in a commercial context.

• Capacity to juggle multiple tasks and projects in a fast-paced atmosphere.

• Humble, eager to learn, self-driven, proactive team player with a positive attitude and ambitious work ethic.

• Strong time-management abilities.

• Quick to learn new products and technologies while keeping abreast of industry trends.

• Friendly, patient, and professional disposition with a commitment to client success and satisfaction.

• Familiarity with basic trust accounting and experience in ledger balancing, reporting, and bank reconciliations is a plus.

• Proficiency in Spanish, Italian, or German as a second language is an added advantage.

🏝️ Benefits

• Equal employment opportunities for all employees and applicants, regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.