Associate Product Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take ownership of specific product initiatives, enhancements, assessments, or IDV workflows from the discovery phase through to launch and post-launch evaluation.

• Convert user, customer, operational, and technical requirements into product briefs, specifications, user stories, and acceptance criteria.

• Collaborate with Design and Engineering teams to assess solution alternatives and clarify trade-offs.

• Engage in planning sessions, refinement meetings, demonstrations, and retrospectives.

• Organize and conduct product acceptance testing.

• Draft release notes, internal training materials, and product demonstrations.

• Manage post-launch follow-ups and suggest iterations, remedial actions, or end-of-lifecycle strategies.

• Analyze customer, applicant, and operational challenges using quantitative data, qualitative feedback, and workflow observations.

• Examine product health issues and propose appropriate actions.

• Perform customer, market, and competitor research and distill findings into actionable recommendations.

• Develop user journeys, process diagrams, or simple prototypes.

• Leverage AI tools to streamline research, synthesis, analysis, prototyping, requirements gathering, and workflow exploration.

• Enhance understanding of background-check fulfillment and IDV operations, third-party data sources, applicant experiences, and operational dependencies.

• Utilize product and operational data to inform prioritization decisions.

• Establish and track success metrics.

• Identify avenues for improving automation, completion and verification rates, turnaround times, reliability, operational efforts, support volumes, and gross margins.

• Provide insights and suggestions for roadmap planning.

• Foster collaborative relationships across Product, Design, Engineering, Operations, Compliance, Customer Support, GTM, and other stakeholders.

• Partner with external data providers, identity partners, and technology vendors regarding capabilities, APIs, limitations, dependencies, and integrations.

• Oversee stakeholder and operational testing.

• Relay decisions, risks, updates, and launch readiness status.

• Highlight significant risks, unresolved trade-offs, or decisions that exceed assigned responsibilities.

⛳️ Requirements

• Bachelor's Degree or equivalent experience.

• Experience in a fast-paced tech environment.

• Strong communication skills, both written and verbal.

• Familiarity with the software development lifecycle.

• Background in SaaS sales, customer support, account management, or direct client engagement.

• Excellent organizational skills and the ability to follow through; capable of managing multiple defined workstreams while maintaining attention to detail.

• Proficient in Google/Microsoft Office software (Word, Excel, PowerPoint).

• Certifications or specialized training in product management or related disciplines.

• Experience in B2B2C sectors.

• Participation in SCRUM and/or Agile methodologies.

• Project management experience.

• Ability to draft communications intended for clients.

• Familiarity with APIs, webhooks, integrations, data flows, or third-party technology/data providers.

• Experience with product analytics, experimentation, operational metrics, or structured root-cause analysis.

• Proficient in using AI tools to enhance product research, analysis, prototyping, or delivery workflows.

• The selected candidate must complete a background check.

• Must be legally authorized to work in Canada.

🏝️ Benefits

• + 2,500 options.

• 32 days of paid time off annually.

• Company-paid benefits commencing on day one.

• Flexible remote arrangements that are supportive and remote-friendly.

• Work-from-home allowance.

• Budget for professional development.

• Several additional perks.