Associate Product Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Monitor and evaluate feature adoption, engagement, and retention metrics for OTR and core visibility products.

• Detect friction points and adoption deficiencies using usage data, customer interviews, and feedback loops with Customer Success and Sales teams.

• Create and prioritize a backlog of focused product enhancements that yield measurable improvements in customer retention.

• Assist in roadmap planning in collaboration with senior PMs, offering well-founded prioritization recommendations.

• Engage directly with product analytics tools (Pendo, Mixpanel) and write SQL queries to investigate feature usage and customer behavior independently.

• Develop and sustain dashboards and reports that monitor adoption trends across various customer segments.

• Convert quantitative insights into clear product hypotheses and actionable backlog items.

• Collaborate with Data Science and Engineering to enhance instrumentation and event tracking.

• Take part in customer onboarding calls, QBRs, support escalations, and discovery sessions to gain an in-depth understanding of shipper workflows.

• Work alongside Customer Success Managers to identify systemic product issues and recurring challenges.

• Advocate for the customer's voice in internal planning and sprint review sessions.

• Partner with Engineering and Design throughout scoping, development, and post-launch evaluation.

• Assist Product Marketing with onboarding materials, release notes, and adoption playbooks.

• Participate in presales discussions and market requirement gathering with Solutions teams.

⛳️ Requirements

• Over 3 years of experience developing extensive knowledge in a particular supply chain or logistics area (e.g., truckload, last-mile, ocean freight).

• Hands-on experience specifically in truckload transportation, freight visibility, or carrier/shipper operations.

• Experience working with distributed or offshore engineering teams across different time zones.

• Proficiency in handling data: SQL expertise, familiarity with analytics tools, and the ability to construct a data-driven narrative independently.

• Strong skills in customer engagement — you've conducted discovery calls, crafted user stories, and can translate qualitative feedback into precise requirements.

• Proven experience utilizing AI tools (Claude, ChatGPT, Cursor) to enhance PM workflows — synthesizing research, drafting PRDs, and generating insights rapidly.

• Bachelor's degree in engineering, operations, supply chain, economics, or a quantitative field.

🏝️ Benefits

• Medical, Dental & Vision benefits available from the first day of employment.

• 401k Retirement savings plan with employer match.

• Bonus and incentive compensation along with an employee stock option program.

• Employer-paid life insurance and short-term disability insurance.

• Generous PTO, global recharge days, and volunteer days.

• Paid parental leave for all parents.

• Family planning and inclusive wellbeing resources.

• Technology reimbursement.

• Commuter benefits for in-office employees (Chicago).

• Annual Wellness Stipend.

• Continuous learning & development opportunities.