Associate Manager, ProAssure Services

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Provide guidance, mentorship, and leadership to a team of ProAssure Specialists

• Recruit, onboard, train, and continually enhance the skills of team members

• Develop, execute, sustain, and monitor customer-focused initiatives utilizing Vocera solutions

• Oversee customer systems administration contracts and step in as necessary to ensure on-site service continuity

• Work in partnership with technical account managers, clinical account managers, technical support, professional services, Sales, and Services teams

• Establish processes to ensure consistency and facilitate knowledge sharing

• Cultivate customer relationships to guarantee satisfactory service delivery and improved outcomes

• Draft, review, and present Statements of Work for both prospective and renewing clients

• Carry out Vocera system administration tasks, including database upkeep, operationalization of solutions, training, device management, and troubleshooting

• Engage with teams and clients through phone calls, site visits, and detailed written reports

⛳️ Requirements

• Bachelor's degree in Health Informatics, Information Systems, Technology, Business, or a comparable field

• At least 6 years of experience in the clinical or healthcare IT (HIT) sector

• Minimum of 2 years in a direct leadership role or proven experience in mentoring and/or coaching

• US Citizenship is mandatory

• Preferred: Proven experience in account management or customer success

• Preferred: Experience with the Department of Defense (DOD) and Veterans Affairs (VA) health systems

🏝️ Benefits

• Flexibility for remote work

• 30% travel compensation or role travel allowance not explicitly mentioned

• Equal opportunity employment protections