Associate II, Process Support

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Act as the project leader for the implementation of regulatory procedures and initiatives aimed at process enhancement.

• Oversee departmental training, communication protocols, and adjustments at both national and divisional levels.

• Manage suspect products, including their investigation, control, documentation, release, and final disposition.

• Participate in root cause analysis meetings.

• Resolve collections-related issues via the problem management system.

• Address customer complaints, oversee material review board processes, and manage supply and equipment problem deficiency reports.

• Design, implement, and monitor initiatives for process and quality improvement, along with staff training protocols.

• Ensure adherence to regulatory requirements.

• Confirm that training and regulatory communication documentation is precise and timely.

• Assist in internal and external audits and evaluations.

• Visit blood drives and collection sites to evaluate compliance and standardization.

• Provide on-call support for collection processes.

⛳️ Requirements

• A Bachelor's degree is required or an equivalent combination of education and work experience.

• At least 5 years of relevant experience is required.

• Experience in the Process Improvement department is highly preferred.

• Relevant background in problem investigation and resolution is preferred.

• Exceptional organizational skills.

• Capability to manage multiple priorities efficiently.

• Proficiency in analyzing problems and suggesting suitable solutions.

• Ability to quickly assimilate information.

• Strong interpersonal, verbal, and written communication skills.

• Proficient in Microsoft Office applications.

• Ability to work collaboratively within a team.

• May be required to have on-call responsibilities.

• Some travel may be necessary.

🏝️ Benefits

• Medical, Dental, and Vision plans.

• Health Spending Accounts & Flexible Spending Accounts.

• Paid Time Off: Starting at 15 days per year; dependent on job type and tenure.

• 11 paid holidays: six core holidays and five floating holidays.

• 401K with up to 6% matching.

• Paid Family Leave.

• Employee Assistance Program.

• Short- and long-term disability and insurance coverage.

• Service Awards and recognition programs.

• Mentorship and career advancement opportunities.