Associate II – ECC Enterprise Support, Bilingual Spanish

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Engage with donors and volunteers via phone, email, chat, text, and social media platforms.

• Provide guidance and support to individuals and teams throughout their fundraising efforts.

• Address concerns, respond to inquiries, and guarantee a smooth donor experience.

• Inform supporters about the impact of St. Jude and motivate deeper involvement through events, campaigns, and giving opportunities.

• Offer culturally relevant assistance and communication in Spanish to donors and volunteers.

• Track feedback, recognize areas for enhancement, and contribute to shaping donor engagement strategies.

• Operate in a dynamic environment that may require working evenings, weekends, and during peak fundraising periods.

⛳️ Requirements

• A minimum of 1 year of experience in customer service, sales, or call center settings.

• Proficiency in both English and Spanish (spoken and written) is preferred.

• Outstanding verbal and written communication abilities across various platforms (phone, email, chat, text, social media).

• Strong skills in multitasking, time management, and organization.

• Familiarity with technology, including Microsoft Office, CRM systems, and social media tools.

• Capacity to work independently as well as collaboratively within a mission-oriented team.

• High school diploma or equivalent is required.

• Availability to work Monday through Friday, from 11:30 AM CT to 8:00 PM CT.

🏝️ Benefits

• Core Medical Coverage: (low cost low deductible Medical, Dental, and Vision Insurance plans).

• 401K Retirement Plan with 7% Employer Contribution.

• Exceptional Paid Time Off.

• Maternity / Paternity Leave.

• Infertility Treatment Program.

• Adoption Assistance.

• Education Assistance.

• Enterprise Learning and Development.

• Work from Home.