Associate – Global Payroll, Senior Associate – Global Payroll

This is a fully remote position, open to applicants in India.

📋 Description

• Provide precise, timely, and compliant payroll services for multi-country populations, with a significant emphasis on the US.

• Collaborate with HR, Finance, and external vendors.

• Manage end-to-end payroll processes across various countries, including data ingestion, validations, gross-to-net calculations, controls, approvals, and disbursements.

• Support US payroll cycles across multiple states/provinces and frequencies.

• Address pre- and post-payroll checks, time corrections, retroactive adjustments, garnishments, and year-end activities such as W-2/T4.

• Execute payroll utilizing Oracle Fusion Payroll and integrate time files and schedules from UKG/Kronos.

• Oversee cases and knowledge articles in ServiceNow.

• Comply with country-specific statutory regulations, tax withholdings, audit requirements, and internal control frameworks.

• Keep audit-ready documentation and standard operating procedures (SOPs).

• Prepare payroll journals, general ledger interfaces, funding files (ACH/EFT), variance analyses, dashboards, and ad-hoc reports.

• Proactively resolve discrepancies.

• Manage ticket queues and stakeholder communications while consistently meeting or exceeding service level agreements (SLAs).

• Coordinate with external payroll providers and internal cross-border teams.

• Escalate and address issues using clear root-cause analysis.

• Identify process gaps and automate where feasible.

• Contribute to the knowledge base and training initiatives.

⛳️ Requirements

• 2–5 years of practical core payroll operations experience, including exposure to global payroll.

• Proficient in at least one major payroll platform: Oracle Fusion Payroll (preferred).

• Familiarity with UKG/Kronos (time & attendance/workforce management).

• Experience with ServiceNow for case/ticket management and knowledge articles.

• Knowledge or experience in US payroll (multi-state/province) is advantageous.

• Advanced skills in MS Excel (lookups, pivots, data validations).

• Strong focus on data integrity.

• Exceptional written and verbal communication skills.

• Ability to work collaboratively across functions and time zones.

• Willingness and capability to work a night shift aligned with North American time zones.

• Detail-oriented with a solid control mindset and accountability for outcomes.

• Client-service oriented with the ability to prioritize tasks under tight deadlines.

• Strong collaboration and inclusivity skills within global, multi-disciplinary teams.

• Commitment to continuous learning and improvement.

🏝️ Benefits

• Remote position.

• Full-time employment.