Associate, Fulfillment and Warehouse Processor

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Execute processes assigned by the Team Manager, adhering to established service levels and process documentation.

• Raise issues and concerns with the Team Manager.

• Conduct quality assessments of process activities and Modified Papers, following Pearson House Styles and UKAAF Guidance.

• Maintain exceptional standards of customer service.

• Communicate with customers, customer service teams, stakeholders, and external suppliers via phone and email.

• Establish and nurture professional relationships with both internal and external customers.

• Provide training and support to temporary staff during peak processing periods, including the delegation of tasks.

• Engage in regular team discussions to evaluate progress.

• Offer second-line support to customer service teams regarding queries.

• Gather necessary information from customers and external suppliers to fulfill requests.

• Assist with other Customer Operations processes as needed.

• Perform additional duties as directed by management, which may involve working from different local facilities.

• Enhance understanding of accessibility regulations in qualifications, including JCQ Regulations and UKAAF Guidelines.

⛳️ Requirements

• Minimum education requirement of GCSE level or equivalent in English and Mathematics, or a Bachelor's Degree.

• Proficient in PC and Microsoft Office applications, with intermediate Excel skills.

• Open to Fresh Graduates or individuals with at least 1 year of work experience in any field.

• Ability to manage multiple tasks and engage in various activities simultaneously.

• Experience in self-time management.

• Flexible mindset and willingness to collaborate with other teams.

• Capable of comprehending complex systems and applying regulations and processes to facilitate problem-solving.

• Strong organizational skills with the ability to juggle multiple tasks.

• Adaptability and a positive response to change.

• Demonstrated customer service orientation towards both internal and external clients.

• Effective communication skills in both verbal and written formats.

• Foster teamwork and motivate both oneself and team members to achieve objectives.

• Ability to identify and assess potential issues, escalating them to the Team Manager when necessary.

• Propose recommendations for alternative solutions.

• Attention to detail is essential.

• Capable of managing multiple high-priority tasks simultaneously.

• Flexibility in working hours during peak periods.

• Desirable: Previous experience and knowledge of working with or within an Awarding Organisation.

• Desirable: Prior experience in quality checks or proofreading.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Supportive work environment fostering collaboration and teamwork.

• Flexible working patterns to accommodate personal needs.