Associate Field Service Technician

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Execute installation, debugging, and technical maintenance of product and component hardware and software, primarily on customer sites.

• Conduct routine inspections, cleaning, minor product repairs, and preventive maintenance within a designated territory.

• Assess products for proper functionality, address issues, and escalate as per established protocols.

• Organize service schedules and complete necessary documentation.

• Collaborate with customers to ensure satisfaction with services and clarity on product functionalities.

• Diagnose and troubleshoot hardware and software failures using diagnostic tools.

• Carry out component-level hardware repairs and fine-tune mechanical components.

• Set up and install relevant software applications.

• Manage the installation, relocation, addition, modification, and removal of hardware and software products.

• Educate customers on the operation and usage of installed hardware and software.

• Engage in hardware and software training along with KPI initiatives.

• Support special projects as needed.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 1–2 years of related experience or a comparable mix of education and experience in Field Services.

• Proficient written and verbal communication abilities.

• Must reside in Singapore or be willing to relocate.

• Eligibility for work visa sponsorship.

🏝️ Benefits

• Work visa sponsorship will be available for qualifying candidates.

• Commitment to equal opportunity employment and diversity.