Associate Field Service Technician

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Install, troubleshoot, and perform technical maintenance on product and component hardware and software, primarily at customer locations.

• Carry out scheduled inspections, cleaning, and various services within a designated territory.

• Execute minor repairs on products.

• Assess products for proper functionality and address or escalate issues following established protocols.

• Arrange service appointments and complete necessary documentation.

• Collaborate with customers to guarantee satisfaction and clarity regarding product operations.

• Conduct troubleshooting using diagnostic tools and in-depth analysis of hardware and software malfunctions.

• Undertake component-level hardware repairs.

• Clean and fine-tune mechanical components.

• Set up and install relevant software.

• Carry out preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products (IMAC/R).

• Educate customers on the usage and operation of installed hardware and software.

• Engage in training sessions and implement strategies to meet agreed-upon KPIs.

• Support special projects as assigned.

⛳️ Requirements

• A minimum of 1-2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and non-discrimination.

• Ongoing hardware and software training (including on-the-job, classroom, and web-based formats).