Associate Field Service Technician

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Install, troubleshoot, and maintain hardware and software products, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and various other services.

• Execute minor repairs of products within a designated area.

• Examine products to ensure proper functioning and address or escalate issues in accordance with established protocols.

• Arrange services and complete necessary documentation.

• Collaborate with customers to guarantee their satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using diagnostic equipment.

• Carry out component-level repairs on hardware.

• Clean and adjust mechanical parts as needed.

• Set up and install relevant software.

• Perform routine maintenance and preventative inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in regular training sessions for hardware and software.

• Contribute to efforts aimed at achieving specified Key Performance Indicators (KPIs).

• Support special projects as assigned.

⛳️ Requirements

• Education or equivalent work experience is mandatory.

• At least 1–2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• A workplace that values diversity.

• Comprehensive training in hardware and software through on-the-job, classroom, and online platforms.