Associate Field Service Technician

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Install, troubleshoot, and provide technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and additional services as needed.

• Execute minor product repairs within a designated territory.

• Assess products for proper operation and address issues or escalate them according to established protocols.

• Arrange services and complete necessary documentation.

• Collaborate with customers to ensure satisfaction with service delivery and comprehension of product functionality.

• Diagnose hardware and software failures using appropriate diagnostic tools.

• Carry out component-level hardware repairs.

• Clean and fine-tune mechanical components.

• Set up and install relevant software.

• Conduct regular preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products as required.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training sessions.

• Contribute to initiatives aimed at achieving established KPIs.

• Assist with special projects as assigned.

⛳️ Requirements

• Required education or relevant work experience.

• A minimum of 1–2 years of relevant experience or a comparable combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• Valid driver's license and a driving record that meets DN's fleet requirements.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and non-discrimination.