Associate Field Service Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Install, troubleshoot, and provide technical support for hardware and software products and components, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated territory.

• Assess products for proper functionality, address issues, and escalate as per established guidelines.

• Arrange services, complete necessary documentation, and ensure customer satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using appropriate diagnostic tools.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and uninstall hardware and software products.

• Educate customers on the operation and use of installed hardware and software.

• Engage in hardware and software training and Key Performance Indicator (KPI) initiatives.

• Support special projects as assigned.

⛳️ Requirements

• Education or equivalent professional experience is required.

• At least 1-2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to diversity and non-discrimination.