Associate Field Service Technician

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for operational enhancements and resolve challenges.

• Execute field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Conduct installation and commissioning, as well as maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales opportunities while addressing customer requirements and relay them internally.

• Detect possible equipment failures early and propose corrective measures.

• Suggest product and quality enhancements.

• Provide management with recommendations for operational and customer service improvements.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Certificate in Skilled Trades (preferably electrical and electronics) along with required OSHA 30 certification.

• Proficiency in interacting and conveying (both written and verbal) information to various organizational levels.

• Competence in using Microsoft Office applications.

• Preferred experience in Project Management utilizing MS Project or Excel.

• Strong organizational skills with the ability to meet deadlines on administrative tasks.

• Demonstrates speed and accountability; sees tasks through to completion!

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Option to choose between two medical plan alternatives: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan choices: Core and Core Plus.

• Vision benefits available.

• Company-funded life insurance (2X base salary).

• Company-funded AD&D coverage (1X base salary).

• Voluntary life and AD&D – fully employee funded up to defined maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – paid by the company, with an option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits – entirely employee funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• ABB provides 11 paid holidays.

• Vacation is allocated based on years of service for hourly and non-exempt roles.