Associate Field Service Technician

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve pain points.

• Carry out field service responsibilities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction levels.

• Discover potential new sales opportunities while addressing customer needs and relay this information internally.

• Proactively identify possible equipment failures and recommend corrective measures.

• Propose suggestions for product and quality enhancements.

• Offer management recommendations for optimizing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Certification in Skilled Trades (electrical and electronics certification preferred).

• OSHA 30 certification is mandatory.

• Capability to interact and communicate information (both written and verbal) to various levels within the organization.

• Proficient in using Microsoft Office products.

• Preferred experience in Project Management utilizing MS Project or Excel.

• Advanced organizational skills with the ability to meet deadlines for administrative tasks.

• Candidates must possess work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Option between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – fully employee funded up to maximums.

• Short Term Disability coverage – up to 26 weeks – company funded.

• Long Term Disability coverage – 60% of pay – company funded; option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – entirely employee funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays per year.

• Vacation benefits provided based on years of service for hourly and non-exempt positions.