Associate Field Service Engineer

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Assist in the installation, preventive maintenance, and troubleshooting of Leica Biosystems instruments.

• Contribute to maximizing instrument efficiency and minimizing customer downtime.

• Provide an exceptional customer experience through clear communication and timely follow-ups.

• Comply with Leica Biosystems quality and compliance regulations.

• Collaborate with Field Service Engineers, technical support, applications, and commercial teams to address technical challenges.

• Facilitate dependable diagnostic workflows.

• Operate remotely within the designated territory as part of the Field Service Team.

• Report directly to the Regional Field Service Manager.

⛳️ Requirements

• 0-1 years of experience in a technical field.

• Basic mechanical, electrical, electronic, laboratory, biomedical, or instrumentation troubleshooting skills.

• Ability to communicate effectively with customers and internal teams while developing the capability to work independently in a field service setting.

• A valid driver's license with a satisfactory driving record.

• Capability to regularly lift, move, slide, raise, and/or place up to 50 lbs. without assistance.

• Ability to stand, walk (for extended periods), sit, squat, kneel, ascend and descend stairs, and reach with hands and arms.

• Willingness to travel up to 90% by flying and/or driving, including overnight stays.

🏝️ Benefits

• Health care program.

• Paid time off.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• 401(k).

• Bonus/incentive pay.

• Remote work arrangement from home for eligible roles.