Associate Facilities Manager, After Hours

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support for urgent repair and maintenance tasks during after-hours, which includes nights, weekends, holidays, and office closures.

• Oversee client work order verification in accordance with service level agreements.

• Generate price quotes for approval by the Program Manager and ensure timely follow-up with clients.

• Build and sustain relationships with vendors.

• Identify and assign suitable vendors to specific work orders.

• Dispatch vendors promptly.

• Keep precise records of work orders, invoices, reports, emails, and all correspondence.

• Work collaboratively with national clients and relay status updates to both the Program Manager and clients.

• Analyze and address client issues and concerns effectively.

• Review and reconcile vendor invoices.

• Ensure client invoices are precise in conjunction with billing processes.

• Confirm that work orders are executed per service level agreements.

• Act as the primary contact for problem resolution and client relations across various projects.

• Escalate issues to the Program Manager as needed.

• Provide follow-up and support to clients during weekends and after hours.

• Acquire knowledge of all facets of the Associate Manager role.

• Execute other assigned responsibilities.

⛳️ Requirements

• A degree with three years of experience in Project Management, or an equivalent combination of training and experience.

• Basic proficiency in a work management system.

• Competence in MS Office applications.

• A desire to enhance knowledge and skills.

• Strong organizational capabilities and meticulous attention to detail.

• Ability to adapt in a dynamic, fast-paced environment.

• Precision in documentation and communication practices.

• Excellent time management skills and ability to follow through on tasks.

• Effective problem-solving abilities.

• Professional skills in both verbal and written communication.

• Flexibility to accommodate a variable Monday–Friday schedule, including nights, weekends, holidays, and office closures.

• Capability to manage extensive interpersonal interactions.

• Physical ability to perform necessary tasks, including lifting up to 20 lbs or up to 50 lbs with assistance.

🏝️ Benefits

• Bonus opportunities.

• Flexible work schedule.

• Opportunities for local travel.

• Reasonable accommodations for individuals with disabilities.