Associate Enterprise AI Solutions

This is a fully remote position, open to applicants in New York.

📋 Description

• Develop and launch verified cross-functional AI agents, skills, and Glean projects that facilitate workflows across various business units.

• Take ownership of verified artifacts as products with a well-defined scope, incorporating feedback loops, version control, and update strategies.

• Set and uphold verification standards, quality benchmarks, launch criteria, monitoring processes, and post-launch evaluations.

• Design and conduct assessments utilizing actual user intents while measuring fallback and error rates.

• Troubleshoot and resolve platform-level agent failures and escalate legitimate product gaps with reproducible examples.

• Perform workflow discovery across WWE, UFC, IMG, PBR, On Location, and corporate departments.

• Identify reusable capabilities beneath local requests and prioritize elements that should reside in the verified core.

• Keep a current overview of workflow coverage and advance proven business-unit patterns into the core.

• Create and maintain a library of templates, examples, and reference materials.

• Facilitate hands-on agent-building workshops and transfer knowledge to business teams.

• Design and provide practical agent-building training along with hand materials for the change and enablement team.

• Prepare Wave 2 starter agents, illustrative examples, and role-specific foundational content.

• Maintain transparency regarding the verified-core roadmap and prioritize demands.

• Issue weekly written reports, keep action logs, and highlight risks proactively.

• Within the first 90 days, deliver verified artifacts, map workflows, conduct training cohorts, establish ownership and monitoring, and integrate a business-unit agent into the verified core.

⛳️ Requirements

• A proven portfolio of AI agents, assistants, or automations that you have personally developed and deployed into production for others.

• Capability to analyze actual business workflows and convert them into technical solutions.

• Extensive hands-on expertise with at least one enterprise AI platform such as Glean, Copilot, Claude, Agentforce, or similar platforms.

• Proficiency in prompt and instruction design, retrieval and permissions behavior, and wiring tools and actions.

• Skill in designing and executing evaluations using real user-intent test sets, success metrics, and measurements of fallback and error rates.

• Ability to identify causes of agent failure related to retrieval, permissions, instructions, source coverage, and intent scope.

• Experience in teaching others how to build through training, enablement sessions, office hours, or a documented pattern library.

• Sound judgment while working across independent business units or divisions.

• Evidence of developing reusable, supported capabilities, shared components, templates, or platform assets.

• Must be based in the United States and capable of working a full East Coast business day.

• Preferred: Experience in owning enterprise tool adoption and usage results.

• Preferred: Background in business analysis, process mapping, or solutions consulting.

• Preferred: Experience in demand intake and prioritization across multiple business units.

• Preferred: Knowledge of AI governance.

• Preferred: Program management skills.

• Preferred: Experience in strategic vendor relationships.

• Preferred: Background in enablement or change management.

• Preferred: Familiarity with multi-brand or federated operating environments.

• Preferred: Exposure to media, sports, entertainment, or live events.

🏝️ Benefits

• Short- and long-term incentives, where applicable.

• Opportunities for growth and development.

• Healthcare benefits.

• Retirement plans.

• Vacation and other paid time off.

• Reasonable accommodations for qualified individuals with disabilities.