Associate Engagement Manager, Partners

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage continuously with a portfolio of clients to enhance the use of the BioCatch Behavioral Biometric solution, fostering positive business outcomes.

• Establish the strategic trajectory for customers post-sales and collaborate closely to address challenges together.

• Collaborate with Threat Analysts and Solutions Engineers to deliver consultative solutions to executives and business owners.

• Mitigate risks associated with the effectiveness of the BioCatch solution for key customers.

• Serve as the primary contact for consulting, incident reporting, and customer escalations.

• Work alongside BioCatch Support, Solution Engineering, Threat Analyst, and Data Scientist teams.

• Oversee project coordination to ensure compliance with timelines.

• Create and update technology-delivery project plans that forecast timelines, resource requirements, and task responsibilities.

• Relay customer expectations to Solution Engineering and Threat Analyst teams during project execution.

• Guide project teams through customer challenges by identifying solutions, implementing plans, and keeping stakeholders informed.

• Organize and lead regular meetings with customers to provide updates on product releases and collect feedback on the product roadmap.

• Advocate for customers within internal Solutions, R&D, Products, and Engineering teams.

• Prepare and present Quarterly Business Reviews to customer business leaders.

• Offer periodic updates on customer status and KPIs to internal stakeholders.

⛳️ Requirements

• Minimum of 2 years of experience in post-sales account management or program management in the cybersecurity, fraud prevention, payments, or technology sectors with leading clients.

• Bachelor's degree in a STEM field or quantitative discipline such as Statistics, Engineering, Mathematics, Economics, Physics, Computer Science, or Information Systems.

• Strong candidates with degrees in other fields may also be considered.

• Relevant additional work experience may substitute for educational qualifications.

• Excellent verbal and written communication skills.

• Strong organizational skills and strict adherence to deadlines, with the ability to work within a structured framework and achieve results.

• Capability to thrive in a team setting by seeking input and feedback from others.

• Proficient in managing conflicts effectively.

• Ability to perform well under pressure, demonstrating purpose, drive, motivation, coachability, competitiveness, curiosity, accountability, and integrity.

• A positive demeanor and entrepreneurial mindset.

• Familiarity with automation processes and AI optimization.

• Experience with tools such as Gainsight, Salesforce, ANT agent, Microsoft Power Automate, Snowflake, Claude, and Copilot is a plus.

🏝️ Benefits

• Flexible paid time off policy.

• Paid sick leave, maternity/paternity leave, and other types of leave.

• 401(k) plan with a company match of up to 4%.

• Healthcare programs customized to meet your needs.

• Life insurance coverage.

• Wellness programs, Employee Assistance Programs (EAP), and personalized health advocacy.

• Fully remote work and shared workspace options available across the US.

• Monthly reimbursements for home internet and cellular phone expenses.