Associate District Manager – Commercial HVAC/R

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Oversee daily workforce operations, including technician schedules, paid time off (PTO), and emergency on-call arrangements.

• Collaborate with dispatchers to enhance technician scheduling, service efficiency, adherence to schedules, and completion of contracted work.

• Examine technician timecards, implement corrections, and adhere to weekly payroll deadlines.

• Lead and promote field safety initiatives.

• Engage in technician recruitment, onboarding, training, and ongoing professional development.

• Mentor technicians on performance, productivity, and customer service outcomes.

• Recognize technician strengths and areas for development.

• Manage technician performance through coaching, feedback, and corrective actions in conjunction with the District Manager.

• Analyze district performance and operational metrics with the District Manager to identify areas for improvement.

• Assist in controlling operational expenses while supporting sales and profitability objectives.

• Address parts availability, shipping, and delivery challenges in collaboration with the Parts Department.

• Foster relationships with customers and key stakeholders.

• Investigate customer issues, determine root causes, and devise solutions.

• Participate in service vehicle inventory assessments and formulate compliance action plans.

• Collaborate with fleet management to maintain records of district vehicles and drivers.

• Support workforce planning, PTO scheduling, attendance oversight, and staffing requirements.

⛳️ Requirements

• An associate degree and a minimum of two years in people management or relevant field-service leadership experience, OR a combination of education and professional experience equivalent to a bachelor’s degree.

• A valid driver’s license and an acceptable motor vehicle record.

• Proficiency in reading, writing, and effectively communicating in English.

• Capacity to work from and regularly travel throughout the Moorestown, New Jersey service area.

• Authorization to work in the United States without current or future immigration sponsorship.

• Preferred: Experience in commercial HVAC, refrigeration, mechanical services, facilities management, or another field-service sector.

• Preferred: Previous experience in leading HVAC/R technicians or another skilled trades workforce.

• Preferred: Strong understanding of scheduling, dispatch, workforce planning, and field-service operations.

• Preferred: Experience in reviewing performance metrics and utilizing data to enhance productivity, service quality, and profitability.

• Preferred: Proven success in meeting customer expectations and achieving business goals.

• Preferred: Experience in budget management, operational expenses, or profit-and-loss performance.

• Preferred: Strong skills in coaching, decision-making, and problem-solving.

• Preferred: Ability to stay organized and make sound decisions in a fast-paced service environment.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Company vehicle provided.

• Access to cutting-edge tools, technology, training, and operational resources.

• Incentive opportunities linked to district performance and profitability.

• Opportunities for career advancement within Rite Air Mechanical and the larger Smart Care organization.