Associate Director, Virtual Health

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement strategic initiatives to enhance the adoption and expansion of virtual care services.

• Assist in the management of departmental budgets and forecasting.

• Design scalable virtual care models that align with the objectives of the organization and the needs of patients.

• Provide guidance to clinical and operational teams regarding the adoption of virtual care.

• Keep track of federal and state regulations and policies that impact virtual care delivery.

• Supervise operations, workflows, and quality assurance for the virtual health program.

• Facilitate scheduling, staffing, and engagement of providers.

• Oversee project plans, timelines, and communication strategies for the rollout of virtual health initiatives.

• Manage relationships with vendors, technology platforms, and partnerships related to virtual care.

• Drive initiatives that broaden access through innovative virtual programs.

• Enhance virtual workflows, training, and best practices in collaboration with clinical leadership.

• Supervise revenue cycle management, credentialing/enrollment, and relevant KPI metrics.

• Identify operational challenges, address issues, and secure support from the organization.

• Develop strategies for patient and provider engagement, including marketing campaigns, practice meetings, conferences, and retreats.

• Develop, track, and analyze key performance indicators such as access, utilization, and patient satisfaction.

• Promote virtual care services in collaboration with cross-functional teams.

• Establish and uphold evidence-based virtual care protocols, clinical guidelines, and standard operating procedures.

• Lead the quality assurance program for virtual care and initiatives for continuous improvement.

• Direct the clinical onboarding, credentialing, orientation, and transition to virtual practice.

• Create and implement training programs for current operations and new virtual health service lines.

• Perform additional duties as required.

⛳️ Requirements

• A Bachelor’s degree in healthcare administration, public health, nursing, or a related field is preferred; a Master’s degree and Clinical Experience are strongly preferred.

• Over 5 years of experience in healthcare operations or digital health.

• At least 2 years in a leadership or management capacity.

• Experience in establishing a telehealth service line is strongly preferred.

• Strong knowledge of telehealth regulations, workflows, and technology platforms.

• Familiarity with virtual care reimbursement models and their limitations.

• Experience in process improvement, project management, and data-driven decision-making.

• Exceptional written communication, presentation, relationship-building, and problem-solving skills.

• Proven ability to collaborate effectively across clinical, technical, and operational teams.

• Experience with athenahealth EMR is preferred.

• A minimum internet speed of 5 MBPS download and 3 MBPS upload is required for remote work.

• Willingness to travel up to 10%.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Pet insurance.

• 401K plan.

• Paid time off.

• Wellness programs.

• Annual bonus targeted at 15%.

• Expense reimbursement for employees who regularly work from home offices.