Associate Director, Social Insights

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Report to the Head of Intelligence

• Take charge of high-value projects and client programs for both global and national brands

• Oversee high-value client programs from start to finish, including delivery, briefs, and budgeting

• Serve as a trusted senior partner to clients, identifying opportunities to expand account scope

• Lead projects focused on social listening, trends, and audience insights

• Manage insights projects from research design and analysis through visualization and delivery

• Supervise junior team members, ensuring the quality of team deliverables

• Spearhead new business pitches for the Insights team and independently deliver proposals

• Collaborate with the Head of Intelligence and Client Services to contribute to and lead proposals and scopes

• Identify commercial growth opportunities and upsell work

• Coach and mentor junior team members

• Cultivate strategic relationships throughout the agency

• Represent the agency in trade press, supported blogs, conferences, and networking events

• Proactively recommend new reading materials, techniques, and tools to foster innovation and learning

• Potentially provide line management responsibilities

⛳️ Requirements

• Strong background in social and other insights tools (e.g., Sprinklr, Hootsuite, Talkwalker, Brandwatch)

• Experience with Global Web Index or similar platforms is advantageous

• Demonstrated commercial experience, including upselling services and scoping/resourcing projects

• Line management experience is essential

• Ideally, experience in innovating your own products or solutions

• Exceptional attention to detail, organizational, and time management skills

• Well-developed storytelling abilities

• Confidence in presenting your work and coaching others in their presentations

• A curious and proactive mindset with a can-do attitude

• Ability to work collaboratively in a team, independently, and with self-motivation

• Proficient in Microsoft/Google Suite, with a focus on PowerPoint and Excel

• Extensive experience in a senior social intelligence role

• Agency experience: social or integrated, with familiarity with agency operations

• Experience working with multi-market clients

• Bonus: experience in automotive, financial services, retail, or travel accounts

🏝️ Benefits

• Remote working (with occasional travel for team and client meetings)

• Flexible working hours (where feasible)

• 33 days of holiday (including bank holidays), increasing with tenure up to a maximum of 36 days

• Day off for your birthday

• Annual Occasion Day off for significant events (e.g., moving, getting married)

• 1 day off for volunteering

• Flexible Fridays (half-day work schedule)

• Eye care: contributions towards eye tests and glasses

• Enhanced sick pay: 4 weeks full pay, followed by 4 weeks half pay

• Improved family-friendly policies

• Employee Assistance Program (EAP) and wellbeing support

• Access to our discounts website