Associate Director, Quality & Standards

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of technical experts in their respective fields.

• Establish, document, sustain, and disseminate technical standards and best practices for direct-to-chip liquid cooling systems.

• Offer technical support to internal field engineering and project management teams, external clients, OEMs, and industry organizations.

• Balance the development of standards, process enhancements, training for field resources, and support for technical escalations.

• Manage day-to-day operations for the team of technical experts.

• Monitor the distribution of workload and collaborate with Operations leadership on team capacity and resource allocation.

• Create team workflows, communication protocols, and operational practices within a fully remote setting.

• Identify and eliminate productivity obstacles while escalating systemic issues with suggested solutions.

• Conduct regular one-on-one meetings, provide feedback, and review goals.

• Assist team members with navigating company systems, processes, tools, and culture.

• Design and uphold standards and specifications in line with industry, OEM, and customer requirements.

• Evaluate standards to ensure they align with customer expectations and industry advancements.

• Deliver training, guidance, and support on the implementation and adherence to standards.

• Direct the technical training program for field personnel.

• Develop and present asynchronous, live classroom, laboratory, and on-site training sessions.

• Collaborate with Operations leaders to validate field skills and knowledge.

• Identify knowledge gaps and create educational content as standards and technologies progress.

• Provide project assistance through reviewing plans and specifications and making necessary amendments.

• Conduct root cause analyses and propose corrective measures for project-related issues.

• Engage in on-site and virtual project meetings as needed.

⛳️ Requirements

• Bachelor's degree in Engineering, Construction Management, or a related discipline.

• Advanced degrees are preferred.

• Over 5 years of experience in high-purity process cooling or mission-critical design, construction, or operations.

• At least 3 years of experience in people management.

• Proven track record in strategic execution and organizational planning.

• Experience in leading organizational initiatives and continuous improvement projects.

• Ability to collaborate across various business units.

• Experience in performance management, coaching, mentoring, and leadership development.

• Excellent communication, presentation, and stakeholder management abilities.

• Proficient in Microsoft Office Suite, including Excel, Word, Outlook, PowerPoint, and Teams.

• Familiarity with business technology platforms.

• Strong organizational skills with a keen attention to detail and the ability to manage multiple priorities.

• Successful track record of working in a remote environment through effective communication, self-motivation, and proactivity.

• Capable of effective communication with executive leadership, employees, clients, and external stakeholders.

• Skilled in planning, prioritizing, and delegating tasks across multiple teams and leadership levels.

• Committed to following company and site safety protocols.

• Willingness to travel up to 25% within the United States.

• Must reside near a major airport.

• Valid REAL ID or an acceptable alternative, such as a passport, for business air travel effective May 7, 2025.

🏝️ Benefits

• A selection of comprehensive medical plans, including two PPO-style options and a High Deductible Health Plan (HDHP) with Health Savings Account (HSA) option.

• Flexible spending accounts (FSA).

• Dental and vision coverage.

• Medical, dental, and vision benefits extend to spouse/domestic partner and dependent children up to age 26.

• 401(k) plan with company match and self-directed brokerage account option.

• Paid time off (PTO), including additional leave during the last week of the year.

• Company-sponsored life insurance for employees and eligible dependents.

• Coverage for short- and long-term disability and accidental death & dismemberment (AD&D).

• Opportunities for professional development.

• Tuition reimbursement program.

• Assistance with professional licensing.

• Paid parental leave after one year of service.

• Fully remote work environment.

• Opportunities for travel to client sites, meetings, business development activities, conferences, and other business-related events.