Associate Director – Principal Partnerships

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of Angi's key Service Professional partners, acting as their main point of contact and strategic advisor.

• Cultivate a deep understanding of partner businesses, objectives, and platform performance to pinpoint growth opportunities and potential risks.

• Establish trustworthy relationships with partner leadership, offering consultative advice.

• Conduct regular business reviews, delivering performance insights and strategic suggestions.

• Examine partner performance metrics to uncover trends, growth opportunities, and areas for operational enhancement.

• Convert complex data into clear insights and actionable recommendations.

• Collaborate with Analytics and Product teams to enhance data visibility and reporting.

• Guide decisions regarding partner engagement, expansion possibilities, and performance optimization through quantitative analysis.

• Identify chances to strengthen existing partner relationships and boost platform engagement.

• Work together on strategic proposals, pilot programs, and initiatives that enhance partner value.

• Implement growth strategies while proactively addressing retention risks.

• Collaborate with Product, Operations, and Customer Experience teams to represent partner needs and influence product enhancements.

• Relay partner feedback to shape strategic priorities and operational improvements.

• Engage in cross-functional initiatives aimed at enhancing the Service Professional experience.

• Maintain a forward-looking perspective on partner health, identifying risks and opportunities.

• Develop structured account plans and engagement strategies.

• Assist in initiatives that enhance processes, tools, and workflows for the Strategic Partnerships team.

⛳️ Requirements

• Bachelor's degree or equivalent experience.

• Over 5 years of experience in strategic account management, consulting, partnerships, or customer success.

• Proven experience in managing complex customer or partner relationships.

• Strong analytical skills and familiarity with business intelligence tools such as Looker or Tableau.

• Demonstrated ability to influence cross-functional teams and advance initiatives.

• Exceptional written and verbal communication skills, including the ability to make executive-level presentations.

• Experience in marketplace, SaaS, or platform-based businesses is an advantage.

• Capability to translate data into actionable insights.

• Ability to navigate ambiguous environments effectively.

• Consultative relationship management skills.

• Experience utilizing GenAI tools such as Gemini, Claude, ChatGPT, or similar technologies.

🏝️ Benefits

• Incentive pay component.

• Equity package.

• Comprehensive medical, dental, and vision benefits.

• Flexible vacation policy.

• Pet discount plans.

• Retirement plan with company match (401K).