Associate Director, Patient Education Manager – Southwest

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Provide education on disease states and products using approved resources to empower patients and their caregivers.

• Inform account nurses and office staff about the Patient Education Manager role and its service model.

• Organize patient-facing programs and deliver presentations during internal meetings and calls.

• Act as a liaison to access teams and partners to address specific patient needs.

• Collaborate with cross-functional teams, sharing insights about the territory and strategic recommendations.

• Conduct approved educational programs in person and via webinars for patients, families, and caregivers.

• Enhance patient engagement strategies and educational materials.

• Address customer inquiries, provide education and support, and connect them with available resources.

• Complete necessary documentation and track essential metrics.

• Communicate advocacy insights with Corporate Affairs teams.

• Identify, develop, and implement a multidisciplinary team approach to ensure a successful product or disease launch.

• Interact with patient advocacy groups.

• Participate in domestic travel, phone-based meetings, and virtual meetings.

⛳️ Requirements

• Must reside in Houston, TX or Phoenix, AZ.

• Hold a valid U.S. driver’s license with a driving record that meets company standards.

• A Bachelor’s degree from an accredited university or college is required.

• Advanced scientific training or academic credentials demonstrating strong clinical expertise is preferred.

• Registered Nurse license is mandatory.

• Knowledge and experience related to genetic conditions are highly desirable.

• Proven ability to work collaboratively and cross-functionally with both internal and external stakeholders.

• Minimum of 12 years of related experience, including support for patients with Rare Disease.

• At least 2 years of field-based experience in the biopharmaceutical industry is preferred.

• A successful history of delivering results that meet or exceed set objectives.

• Familiarity with the insurance and payor landscape as well as the U.S. reimbursement process.

• Prior experience with product launches is preferred.

• Ability to work efficiently and adapt quickly under resource constraints.

• Capacity to work independently as well as collaboratively within a diverse team.

• Excellent interpersonal, communication, written, and verbal skills.

• Willingness to travel up to 30% as required.

• Capability to manage ambiguity, navigate complex situations, and adopt creative, solution-oriented approaches.

• Strong passion for patient care and meticulous attention to detail concerning policies and procedures.

• Must complete necessary training and adhere to applicable corporate and industry policies.

🏝️ Benefits

• Comprehensive benefits package.

• Options for remote, hybrid, and onsite work environments.

• Opportunities for career development.

• Reasonable accommodations for applicants with disabilities.