Associate Director, Patient Education Manager – Southwest

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Provide education about disease states and Ionis products, utilizing approved materials for designated indications.

• Assist and empower both patients and caregivers throughout their treatment journey.

• Educate nursing staff and office personnel on the role and service model of the Patient Education Manager.

• Conduct patient-oriented programs and present during internal meetings and conference calls.

• Act as a liaison for access teams and partners to meet specific patient needs.

• Participate in cross-functional teams and share insights from regional and territory experiences.

• Deliver approved educational programs both in-person and through webinars to patients, families, and caregivers.

• Enhance patient engagement strategies and refine educational materials.

• Address customer inquiries, offer education and support, and direct them to available resources.

• Fulfill documentation requirements and monitor essential metrics.

• Complete necessary training and adhere to corporate and industry policies.

• Share advocacy insights with Corporate Affairs teams.

• Identify, develop, and implement a multidisciplinary team approach to ensure a successful disease/product launch.

⛳️ Requirements

• Must reside in Houston, TX or Phoenix, AZ.

• Possess a valid U.S. driver’s license and maintain a driving record in accordance with company standards.

• A bachelor’s degree from an accredited university or college is mandatory.

• Registered Nurse certification is required.

• Advanced scientific training or academic credentials that demonstrate strong clinical knowledge are essential.

• Familiarity and experience with genetic conditions are highly preferred.

• Proven ability to work collaboratively across different functions and with various internal and external stakeholders.

• A minimum of 12 years of relevant experience, including supporting patients within the Rare Disease sector.

• Preferred candidates should have at least 2+ years of field-based experience in the biopharmaceutical industry.

• A demonstrated history of achieving results that meet or exceed set objectives is required.

• Understanding of the insurance and payer landscape, as well as the U.S. reimbursement process, is essential.

• Previous experience in product launches is preferred.

• Ability to work efficiently and flexibly under resource constraints, showcasing a results-oriented mindset.

• Must be capable of working independently and collaboratively within a diverse team environment.

• Strong interpersonal and communication skills are necessary.

• Willingness to travel up to 30% as required.

• Competence in managing ambiguity, navigating complexity, and demonstrating creativity in problem-solving is crucial.

• Excellent written and verbal communication skills are a must.

• A passion for patient care and meticulous attention to detail to ensure compliant operations is essential.

🏝️ Benefits

• Highly competitive benefits package.

• Comprehensive benefits offerings.