Associate Director, Oncology Treatment Site Lead – Southwest Territory

This is a fully remote position, open to applicants in Arizona, +1 more state.

📋 Description

• Oversee the onboarding and readiness assistance for product treatment facilities.

• Train treatment centers on operational workflows, system configurations, and requirements.

• Provide education focused on processes using approved resources for both initial implementation and ongoing assistance.

• Assist facilities in developing the necessary operational skills and knowledge for consistent, end-to-end treatment delivery.

• Act as the product operational subject matter expert for designated treatment centers.

• Offer support related to product processes, operations, and logistics.

• Serve as the main contact for any operational challenges.

• Assess and resolve issues through cross-functional collaboration and established procedures.

• Work together with cross-functional oncology field teams to ensure compliant interactions and a uniform site experience.

• Establish trustworthy relationships with operational leaders at sites.

• Provide consistent, dependable, and responsive operational assistance.

• Utilize company-generated data and dashboards to evaluate site operational metrics and pinpoint areas for improvement.

• Compile site feedback and process insights to assist headquarters in enhancing communications, workflows, resources, and education.

• Support accounts across the Southwest region, including Arizona, New Mexico, and San Diego, California.

• Conduct field-based, customer-facing operational support that is non-demand-generating and non-promotional.

• Travel is required for approximately 50% of the role.

⛳️ Requirements

• A Bachelor's degree is mandatory.

• At least 5 years of relevant experience in healthcare or life sciences, encompassing sales, account management, or provider operations/administration.

• A solid understanding of the healthcare ecosystem.

• Proven history of working with provider organizations and operational stakeholders to establish workflows for complex therapies.

• Capacity to function effectively in environments with changing processes, ambiguous pathways, and numerous dependencies.

• Strong operational problem-solving abilities, including pinpointing process friction points, diagnosing root causes, and coordinating subsequent actions.

• Skill in building and nurturing customer relationships with operational stakeholders at treatment facilities.

• Exceptional interpersonal and communication capabilities.

• Strong leadership qualities and the ability to collaborate within cross-functional, matrixed organizations.

• Willingness to travel around 50% of the time.

• A valid driver's license is required.

• Preferred: experience in site activation/readiness and operational support for advanced therapies.

• Preferred: experience with complex oncology workflows.

• Preferred: experience with large oncology systems and navigating various stakeholder groups within a single enterprise.

• Required skills include account management, business management, relationship building, cell and gene therapy, collaboration, communication, cross-functional teamwork, cytometry, cytopathology, immunotherapy, logistics management, messenger RNA, onboarding, oncology, patient treatment, product lifecycle, project implementations, radioimmunoassay (RIA), radiopharmaceuticals, service readiness, site activation, site operations, and stakeholder engagement.

• Visa sponsorship is not available.

🏝️ Benefits

• Eligibility for annual bonuses.

• Eligibility for long-term incentives, if applicable.

• Medical, dental, and vision healthcare plans.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate leave days.

• Sick leave.

• Remote work arrangement available.