Associate Director, Oncology Treatment Site Lead – New England Territory

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee the onboarding process and readiness assistance for product treatment facilities.

• Provide education to treatment sites regarding workflows, system configurations, and operational prerequisites.

• Conduct process-oriented training utilizing approved materials for initial rollout and continuous support.

• Assist facilities in developing the operational skills and knowledge necessary for consistent execution of the product from start to finish.

• Act as the operational subject matter expert for the product at designated treatment sites.

• Offer support related to product processes, operations, and logistics.

• Serve as the main point of contact for operational challenges.

• Assess and resolve issues through cross-functional collaboration and established procedures.

• Work in conjunction with cross-functional oncology field teams to facilitate coordinated and compliant interactions.

• Establish trustworthy relationships with site operational leaders.

• Utilize company-generated data and dashboards to evaluate site operational metrics and pinpoint areas for improvement.

• Compile site feedback and process insights to assist headquarters in refining communication, workflows, resources, and educational materials.

• Support a field-based, customer-facing role that is non-demand-generating and non-promotional for oncology treatment sites.

⛳️ Requirements

• A bachelor's degree is mandatory.

• At least 5 years of pertinent experience in healthcare or life sciences, encompassing sales, account management, or provider operations/administration.

• Strong comprehension of the healthcare ecosystem.

• Demonstrated success in collaborating with provider organizations and operational stakeholders to implement workflows for intricate therapies.

• Capability to function effectively in “white space” environments characterized by evolving processes, ambiguous pathways, and multiple dependencies.

• Strong operational problem-solving abilities, including the identification of process friction points, root cause analysis, and coordination of subsequent actions.

• Proficiency in establishing and nurturing meaningful relationships with operational stakeholders at treatment sites.

• Excellent interpersonal and communication skills.

• Strong leadership capabilities and the ability to collaborate within cross-functional, matrixed organizations.

• Willingness to travel approximately 50% of the time.

• A valid driver's license is required.

• Preferred: experience in supporting site activation/readiness and operational assistance for advanced therapies.

• Preferred: familiarity with complex oncology workflows.

• Preferred: experience engaging with large oncology systems and multiple stakeholder groups across a single enterprise.

• Candidates must reside within the specified geographic territory.

• No visa sponsorship is available.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical, dental, and vision healthcare.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate leave.

• Sick leave.

• Remote work options available.

• No relocation assistance offered.