Associate Director, Oncology Field Reimbursement

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee, mentor, develop, and lead a regional team of Oncology Field Reimbursement Managers.

• Assemble, recruit, and onboard a capable team with well-defined role expectations, territory preparation, development plans, and accountability measures.

• Establish expectations for field operations, customer interactions, account prioritization, business planning, performance management, and compliant usage of approved resources.

• Guide Field Reimbursement Managers through field visits, ride-alongs, team meetings, business assessments, and personalized development plans.

• Provide education for HCP office personnel and account stakeholders regarding coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, payer requirements, product acquisition, specialty pharmacy/distribution, and affordability support.

• Convert oncology portfolio strategies, franchise priorities, payer dynamics, patient support goals, and multiple myeloma launch readiness into actionable regional execution plans.

• Collaborate with Patient Services, Market Access, Sales, Brand, Training, Analytics, Operations, Legal, Regulatory, Compliance, hub, and vendor teams.

• Define training, resources, workflows, dashboards, account education priorities, and feedback mechanisms for portfolio and launch readiness.

• Assess team activity, capacity, account coverage, quality, compliance, and performance utilizing analytics, reporting tools, field insights, and business evaluations.

• Engage with key oncology and hematology accounts to identify access obstacles and resolve intricate reimbursement or affordability issues.

• Gather and escalate field insights regarding payer policies, coverage challenges, prior authorization trends, site-of-care difficulties, coding/billing obstacles, specialty distribution dynamics, customer education needs, and launch risks.

• Contribute to the operating model for Oncology Field Reimbursement Managers and the development of field capabilities.

• Ensure compliance with AbbVie policies, legislation, regulations, compliance requirements, and approved materials and processes in all activities.

• Set execution expectations across ongoing portfolio support, pre-launch readiness, launch, and post-launch execution.

⛳️ Requirements

• A bachelor's degree is required; a degree in health sciences, pharmacy, business, healthcare administration, or a related field is preferred.

• At least 5 years of experience in field reimbursement, market access, managed care, payer support, patient services, oncology field support, specialty pharmacy/distribution, hub services, or a similar healthcare role.

• A minimum of 3 years of experience in leading, coaching, developing, or managing field-based teams is preferred.

• Experience in oncology and/or hematology-oncology is strongly preferred.

• Familiarity with physician-administered therapies, buy-and-bill products, medical benefit reimbursement, specialty distribution/pharmacy, or complex access models is strongly preferred.

• Experience in launching, indication expansion, territory development, or organizational scaling is strongly preferred.

• Knowledge of coverage, coding, billing, reimbursement, benefit verification, prior authorization, appeals, claims submission, payer policy, affordability support, and patient support program operations is essential.

• Capability to lead amidst ambiguity, enhance team capabilities, manage change, and achieve results in a matrixed, regulated environment.

• Strong skills in people leadership, coaching, talent development, and performance management.

• Ability to develop and scale teams during growth, change, portfolio expansion, or launch readiness.

• Comprehensive understanding of oncology access and reimbursement dynamics, including payer policy, coding, claims submission, prior authorization and appeals, product acquisition, specialty pharmacy/distribution, and white-bagging.

• Skill in translating portfolio and launch strategies into clear field execution priorities and measurable action plans.

• Excellent business planning, account prioritization, analytical, problem-solving, communication, presentation, collaboration, and stakeholder management abilities.

• Proficiency in utilizing data, insights, and field feedback to monitor performance, identify gaps, and drive continuous improvement.

• High levels of integrity, judgment, professionalism, emotional intelligence, and compliance orientation.

• Capability to manage multiple priorities across a complex oncology portfolio and willingness to travel extensively within the assigned geography.

• Willingness and ability to travel 75% of the time.

🏝️ Benefits

• Paid time off (vacation, holidays, sick leave).

• Medical, dental, and vision insurance.

• 401(k) plan.

• Long-term incentive programs.

• Travel reimbursement or support as implied by field travel requirements.