Associate Director, Omnichannel Therapeutic Area Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic advisor to Brand, Medical, and Commercial leadership teams.

• Contribute to the development of customer engagement strategies and plans based on customer insights and analytics.

• Convert business goals into data-driven, scalable omnichannel customer engagement strategies.

• Influence senior stakeholders by leveraging customer needs, market trends, and commercial opportunities.

• Oversee the creation of customer engagement strategies that align with brand objectives, customer journeys, and critical moments.

• Design and implement integrated customer experiences across both personal and non-personal channels.

• Utilize expertise in pharmaceutical marketing, digital engagement, CRM, and customer experience design.

• Establish measurement frameworks to assess and enhance engagement performance, business impact, and shifts in customer behavior.

• Lead cross-functional projects involving Brand, Medical, Analytics, Technology, and Omnichannel teams.

• Recognize risks, eliminate obstacles, and promote the adoption of new capabilities, processes, and methodologies.

• Drive initiatives from concept through to implementation while ensuring stakeholder alignment and successful delivery.

• Cultivate partnerships and collaboration among internal and external stakeholders.

• Exemplify Otsuka’s ASPIRE competencies and maintain a mindset geared toward continuous learning.

⛳️ Requirements

• A minimum of 5 years of experience in pharmaceutical marketing, omnichannel strategy, digital marketing, commercial operations, consulting, or related areas.

• Proven ability to influence senior stakeholders and lead cross-functional teams in complex matrix organizations.

• Familiarity with AI-driven targeting, decision engines, customer orchestration, or advanced customer engagement methodologies.

• Understanding of pharmaceutical regulatory, legal, and medical review processes.

• Excellent communication, presentation, and relationship-building skills.

• Preferred experience in pharmaceutical brand marketing.

• Experience in launch/pre-launch commercialization.

• Background in designing operating models, transformation initiatives, or enterprise customer engagement frameworks.

• Experience in specialty or rare disease areas.

• MBA or equivalent business experience is preferred.

🏝️ Benefits

• Comprehensive medical, dental, vision, and prescription drug coverage.

• Company-provided basic life insurance.

• Accidental death and dismemberment insurance.

• Short-term and long-term disability insurance.

• Tuition reimbursement.

• Student loan assistance.

• Generous 401(k) match.

• Flexible time off.

• Paid holidays.

• Paid leave programs.

• Additional company-provided benefits.

• Incentive opportunity.