Associate Director, Learning & Development, Chronic Care Trainer

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Assist and enable field-based learning for the Chronic Care Customer Team Representatives in a designated region.

• Collaborate with Chronic Care Sales Leadership, Learning & Development, and cross-functional partners to implement regional training that aligns with national strategies.

• Enhance representatives' knowledge in clinical, managed care, and commercial aspects.

• Deliver and facilitate training on clinical topics, products, and disease states using HQ-approved resources tailored for Chronic Care portfolios.

• Conduct field coaching and ride-alongs to boost customer engagement, sales effectiveness, and account management skills.

• Support the onboarding process for new hires in collaboration with sales leadership focusing on product knowledge, compliance, and customer engagement.

• Evaluate training needs across districts and territories in partnership with commercial operations, regional cardiovascular managers, and customer team leaders.

• Align Learning & Development plans with territory business objectives and customer requirements.

• Identify regional business opportunities and convert them into focused learning initiatives.

• Modify national Learning & Development content to fit local market dynamics and specific Chronic Care customer profiles.

• Provide insights to HQ on the effectiveness of training and identify areas for improvement.

• Serve as a liaison between field teams and Learning & Development.

• Work together with marketing, medical, and access teams to guarantee consistent and compliant training delivery.

⛳️ Requirements

• A Bachelor’s degree is required; a background in Business, Life Sciences, or Education is preferred.

• Over 5 years of relevant experience in sales, training, marketing, or healthcare-related roles.

• Experience in the Chronic Care, specialty, or cardiovascular/endocrinology fields.

• Proven ability to deliver training both in-person and online.

• Demonstrated capacity to effectively coach field teams.

• Excellent interpersonal, communication, and influencing abilities.

• Capability to analyze field insights and convert them into practical development strategies.

• High adaptability and ability to thrive in a fast-paced field environment.

• Previous experience in field training or learning facilitation is preferred.

• Experience in supporting product launches or operating in competitive markets is preferred.

• A robust understanding of account-based selling and navigation of the healthcare ecosystem is preferred.

• Advanced skills in presentation and facilitation are preferred.

• Must reside within the assigned region.

• A valid driving license is required.

• No visa sponsorship available.

• Travel up to 25% is required.

🏝️ Benefits

• Annual bonus.

• Long-term incentive, if applicable.

• Medical, dental, and vision healthcare coverage.

• Additional insurance benefits for employees and their families.

• Retirement benefits, including a 401(k) plan.

• Paid holidays.

• Vacation time.

• Compassionate leave.

• Sick leave.

• Remote work options available.