Software Training Specialist – Clinical

This is a fully remote position, open to applicants in United States.

📋 Description

• Prepare and provide exceptional training to both new and existing customers.

• Conduct classroom training at company facilities, industry conferences, or client sites.

• Organize and schedule training sessions, including the management of participants and resources.

• Advocate for and support the adoption of online learning modules such as SmartZone.

• Assess individual and group training needs.

• Evaluate and enhance training formats, materials, and delivery techniques.

• Utilize AI tools to analyze learner feedback and performance data to refine training content and methods.

• Gather and offer feedback on curriculum and program design.

• Implement spaced-learning initiatives, micro-challenges, job aids, and peer learning groups.

• Facilitate communities of practice, user groups, and enablement sessions.

• Define and communicate training expectations to end users.

• Develop and mentor customer super users.

• Deliver train-the-trainer programs, including coaching and shadowing opportunities.

• Assess knowledge transfer post-training.

• Maintain updated training databases and content.

• Collaborate with Product, Support, and Customer Success teams.

• Identify and escalate issues related to product adoption, technology, knowledge retention, or self-learning resources.

• Support KPIs, including process compliance and customer satisfaction metrics.

• Recommend and enhance AI-native processes.

• Participate in educational workshops, seminars, certification, and release training.

• Report to the Sr Manager of Professional Services.

⛳️ Requirements

• Post-secondary education, ideally in training and development, education, or a related discipline.

• Prior client-facing training experience, preferably within the software industry.

• Outstanding communication skills, both written and verbal, including the ability to clarify simple and complex technical concepts to non-technical users.

• Strong grasp of adult learning principles, training development methods, and best practices.

• High proficiency in software and technology.

• Excellent presentation abilities.

• Experience in conducting training sessions both in-person and remotely.

• Strong documentation skills.

• Capability to thrive in a dynamic and fast-paced environment.

• Proficient in generative AI tools, including Claude and Copilot.

• Proficient with the Microsoft Office suite and teleconferencing platforms such as Zoom and WebEx.

• Willingness to travel 30% to customer locations as required.

• Clinical or financial experience in the senior care sector is preferred.

🏝️ Benefits

• Benefits commence from Day 1.

• Retirement plan matching.

• Flexible paid time off.

• Wellness support programs and resources.

• Parental and caregiver leave options.

• Assistance for fertility and adoption.

• Continuous development support program.

• Employee assistance program.

• Communities for allyship and inclusion.

• Employee recognition initiatives.

• Full-time benefits available.

• Overtime eligibility.

• Engaging in-office events, including onboarding, team activities, and semi-annual and annual meetings.