Associate Director, Field Tools – Commercial & Medical Affairs

This is a fully remote position, open to applicants in California.

📋 Description

• Act as a strategic business partner for the North America Commercial and Medical Affairs Field Leadership teams.

• Assist in supporting functional priorities and execution through platform and technology services.

• Develop and implement roadmaps for Field insights solutions in collaboration with local stakeholders.

• Facilitate and utilize AI solutions in field tools to generate rapid insights and automation.

• Convert local execution strategies into requirements for customer and business insights.

• Collect business requirements and collaborate with platform owners and vendors to provide solutions.

• Manage reporting operations and ensure data quality for business insights.

• Lead resource allocation and prioritization efforts across various regions.

• Work together with vendors, developers, and stakeholders throughout the entire development lifecycle.

• Foster adoption and confidence in Field Tools and technology platforms.

• Co-lead the development of training curricula and monitor the utilization of tools.

• Implement technology solutions to enhance territory management, engagement planning, performance tracking, and business reviews.

• Identify opportunities for automation within manual business processes.

• Coordinate enhancements across Sales, Market Access, Regional Marketing, and Medical Affairs.

• Supervise release planning, compliance and data privacy reviews, hyper-care support, communications, training, office hours, and change management.

• Promote standardization of Field Tools and functionalities across different markets.

• Organize initiatives that involve multiple functions and technology teams as well as stakeholder groups.

• Establish project management practices, manage interdependencies, and prioritize resources effectively.

• Oversee technical operations and field support, including access management, platform availability, refreshes, inquiries, communications, outages, upgrades, and maintenance.

• Work with Marketing Promotions teams to ensure digital content and multimedia are accessible to field teams.

• Lead technical data operations and stewardship, including territory changes, IC credit reassignment, and affiliation changes.

• Build a support team and establish service level agreements (SLAs) and frameworks.

• Ensure the integrity, consistency, and quality of reporting and ad hoc analytics layers.

• Enable self-service analytics and facilitate custom report development.

• Collaborate on secondary data requirements and organize related training and awareness initiatives.

• Maintain alignment with business leaders regarding strategic priorities and emerging needs.

• Advocate for best practices in platform enhancement and software development lifecycle processes.

• Ensure operational reliability and readiness prior to production through quality assurance testing, user acceptance testing support, and production transition reviews.

⛳️ Requirements

• 10+ years of relevant experience in the Biotech or Pharmaceutical industry, or a Master’s degree with 7+ years of relevant experience.

• Comprehensive understanding of Commercial and Medical Affairs business applications and technology solutions.

• Strong team management skills, both direct and within a matrix structure.

• Solid data knowledge paired with pharmaceutical business acumen and technical aptitude to define and advance commercial solutions.

• Familiarity with best practices in Technology Product Management and Technical Product Support.

• Experience in a fast-paced environment catering to a substantial number of Field users.

• Exceptional written and verbal communication, presentation, and project management skills.

• Capability to coordinate needs assessments across the commercial organization and deliver comprehensive solutions.

• Ability to thrive within a matrixed environment and build strong relationships across the organization.

• Outstanding analytical and problem-solving skills along with a solid business acumen.

• Proficient in managing and provisioning large datasets to facilitate high-performance business analysis with trust.

• Ability to convey complex technical problems and solutions to a broad business audience while communicating the value of solutions.

• Skilled in identifying operational weaknesses and implementing corrective actions or plans.

• Proven ability to mentor and develop others.

• Bachelor’s degree in Science, Engineering, Information Management, or a related field.

• Estimated travel of 10–15%, primarily for key planning sessions, workshops, or major launch initiatives.

🏝️ Benefits

• Non-commercial roles are eligible for an annual bonus plan.

• Commercial roles qualify for an incentive compensation plan.

• Discretionary equity awards are available.

• Employee Stock Purchase Plan.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• 401(k) retirement plan.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Life insurance coverage.

• Paid Time Off (PTO).

• Wellness programs available.