Associate Director, EMR/EHR Provider Recruitment, Medical Docs

This is a fully remote position, open to applicants in Kentucky.

📋 Description

• Lead teams tasked with provider recruitment, onboarding, and participation in EMR/EHR and medical documentation workflows.

• Oversee the comprehensive medical documentation process to ensure timely, complete, accurate, and compliant record submission and exchange.

• Create and implement strategies aimed at enhancing provider adoption, readiness, documentation return performance, and connectivity capabilities.

• Collaborate with operational, clinical, compliance, claims, process improvement, and technology teams.

• Monitor compliance with documentation, provider performance, and operational trends; implement corrective measures and continuous improvement initiatives.

• Ensure processes facilitate communication of critical findings, continuity of care, referral management, claims, and reimbursement activities.

• Establish and uphold scalable workflows, controls, and standard operating procedures.

• Provide strategic advice to leadership regarding risks, barriers, and opportunities related to provider recruitment, documentation performance, and operational readiness.

• Utilize independent judgment to navigate complex operational, provider, and documentation challenges with minimal supervision.

⛳️ Requirements

• Bachelor’s degree in healthcare administration, business, operations, health information management, or a related field, or equivalent professional experience.

• Over 7 years of progressive experience in healthcare operations, provider network management, medical documentation, or implementation leadership.

• A minimum of 3 years of leadership experience overseeing teams responsible for provider onboarding, recruitment, medical documentation, or related operational functions.

• Familiarity with regulated healthcare environments, with accountability for compliance, documentation timeliness, and operational performance.

• Proven experience collaborating across provider recruitment, operations, clinical, claims, compliance, and technology teams to implement and enhance end-to-end processes.

• US Citizenship is a requirement.

• Minimum home internet speed of 25 Mbps for download and 10 Mbps for upload.

• A dedicated workspace free from ongoing interruptions to safeguard member PHI/HIPAA information.

• Preferred: Experience in supporting government healthcare programs, including VA, TRICARE, Medicare, or Medicaid.

• Preferred: Background in provider onboarding and EMR/EHR connectivity or documentation exchange workflows.

• Preferred: Experience leading medical documentation compliance, record return performance, or provider engagement initiatives within a large, multi-state healthcare setting.

🏝️ Benefits

• Bonus incentive plan based on company and/or individual performance.

• Medical benefits.

• Dental benefits.

• Vision benefits.

• 401(k) retirement savings plan.

• Paid time off.

• Company holidays.

• Personal holidays.

• Paid parental leave.

• Paid caregiver leave.

• Short-term disability.

• Long-term disability.

• Life insurance.

• Work-from-home arrangement.

• Occasional travel to Humana offices for training or meetings.