Associate Director – Client & Delivery Excellence

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Deliver coaching, contribute to personal and departmental objectives, and provide staff training.

• Encourage associate participation in problem-solving and ensure teams possess the necessary tools, skills, and information to achieve goals.

• Build and nurture client relationships while maintaining clear communication regarding operations, policies, issues, and industry best practices.

• Gain a thorough understanding of client objectives and contracted deliverables, and effectively convey these to the team.

• Evaluate program operations, including automation, efficiency, processes, staffing models, staff roles and responsibilities, and Standard Operating Procedures (SOPs).

• Establish direction, develop plans, and set measurable outcomes.

• Supervise the development and authorize client billing prior to invoicing.

• Monitor, track, and report on overall program performance.

• Manage the department, including interviewing, selecting, supervising, and evaluating departmental staff.

• Communicate company policies and procedures while administering personnel actions.

• Collaborate with the program CSL to promote strategic offerings and manage the Social Determinants of Health (SDOH) components of the program.

• Support enterprise growth initiatives through development and implementation.

⛳️ Requirements

• A completed four-year bachelor's degree in business or a related field.

• At least 5 years of experience in a leadership role within patient services.

• A minimum of 5 years of experience in one or more commercial areas: Sales, Operations, Product Management, or Strategic Account Management.

• Extensive knowledge and hands-on experience in designing, delivering, and optimizing patient access programs, encompassing reimbursement support, co-pay assistance, patient assistance programs, and adherence services.

• Proficient computer skills and a solid understanding of Microsoft Office applications.

• Capability to manage multiple projects and adapt to shifting priorities.

• Strong abilities in relationship-building, problem-solving, analysis, organization, and leadership.

• Exceptional verbal and written communication skills, along with strong presentation capabilities.

• Willingness to travel 10%–25% of the time.

• Ability to pass a drug test and background check.

• An advanced degree in Life Sciences, Pharmacy, or a business-related field, along with experience in life sciences account management, is preferred.

🏝️ Benefits

• Competitive salary and comprehensive benefits.

• Options for remote work.

• Reasonable accommodations available for individuals with disabilities.

• Commitment to equal opportunity employment.