Associate Director – Admissions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of up to 10 Admissions Counselors, including responsibilities for hiring, training, coaching, mentoring, development, and performance management.

• Inspire and motivate the team to meet enrollment targets that demonstrate year-over-year growth.

• Guide communication techniques with students and families through phone, email, SMS, and Zoom, while also emphasizing organization, prioritization, and time management skills.

• Ensure the Verto brand and university partners are appropriately represented through quality assurance and managerial oversight.

• Foster a positive and healthy team culture, actively working to prevent burnout in a high-volume setting.

• Directly assist students and families when management involvement is necessary via phone, email, SMS, or Zoom.

• Utilize data to pinpoint pacing risks and opportunities, developing strategies and executing them with the team.

• Implement process improvements to optimize workflows and scale Admissions operations.

• Collaborate with internal departments and external stakeholders, often exercising influence without direct authority.

• Maintain Verto's Salesforce CRM, database, and dashboards.

• Ensure clear performance communication and maintain accurate, complete CRM records.

• Carry out additional duties as assigned.

⛳️ Requirements

• Proficiency in English.

• Capability to work remotely; this role is fully remote.

• Willingness to travel for at least 2 - 3 weeks each year.

• Must reside in the US and work within a time zone that is within 1 hour of those in the continental US (GMT -8 through GMT -3).

• Prior experience in Admissions leadership, higher education, or sales management in an outbound call center is preferred.

• Outstanding verbal and written communication skills; ability to engage with potential students and their families effectively.

• Self-motivated, self-directed, and goal-oriented.

• Ability to accept and apply feedback from leadership and team members.

• Competence in providing feedback to team members and ensuring high performance levels within the team.

• Ability to manage multiple competing priorities and projects simultaneously.

• Experience in managing a sales or customer service team (preferred but not required).

• Background in international travel or living abroad (preferred but not required).

• Must possess the legal right to work in the United States; Verto Education cannot sponsor visas.

🏝️ Benefits

• Fully remote-first organization.

• Unlimited vacation plus bank holidays.

• Uncapped sick time.

• Medical, dental, and vision insurance.

• Fully funded short and long-term disability, and life insurance.

• Paid parental leave.

• 401K.

• Opportunity for growth in a fast-paced, impact-driven organization.

• Work in a globally minded, international environment.

• Exposure to cross-functional teams (academics, operations, student life).