Associate Customer Business Manager, Emerging Pureplay & Digital Commerce Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage customer relationships, Joint Business Planning, and commercial performance across Emerging Pureplay accounts, such as Grove, Thrive Market, iHerb, and future strategic clients.

• Achieve annual targets for turnover, consumption, market share, trade investment, and profitability.

• Spearhead customer negotiations, promotional planning, assortment expansion, innovation launches, and ongoing growth initiatives.

• Collaborate with Customer Strategy & Planning, Marketing, Supply Chain, and Finance to create and implement customer growth strategies.

• Identify opportunities to enhance digital penetration, attract consumers, and stimulate category growth within Pureplay channels.

• Act as the category and analytics leader for the team, converting data into actionable recommendations.

• Oversee competitive intelligence, share analysis, pricing and promotion evaluations, category reviews, and market trend assessments.

• Formulate strategic insights on customer performance, assortment opportunities, media effectiveness, and emerging trends in digital commerce.

• Assess business performance and suggest optimization opportunities in collaboration with agencies, retail media, and internal partners.

• Develop customer strategies leveraging shopper insights, category growth management principles, and Net Revenue Management.

• Convert insights into actionable plans that enhance conversion rates, basket size, customer loyalty, repeat purchases, and market share.

• Manage Amazon order processing and validation procedures while maintaining internal systems.

• Identify and experiment with growth levers through media, content, subscription initiatives, and emerging digital capabilities.

• Integrate functions across Sales, Marketing, Retail Media, Customer Strategy & Planning, Finance, Supply Chain, and Digital Commerce.

• Influence future working methods, share best practices, enhance organizational capability, and promote data-driven continuous improvement.

⛳️ Requirements

• Generally, 5+ years of experience in Digital Commerce, Sales, Customer Development, Category Management, Business Analytics, Marketing, or similar commercial positions.

• Proven experience in managing customer relationships and achieving commercial growth results.

• Strong analytical skills with a background in consumption data, customer reporting, market share analysis, and forecasting.

• Capability to distill complex data into straightforward business recommendations and growth strategies.

• Experience in cross-functional collaboration across Sales, Marketing, Finance, Supply Chain, and Digital Commerce sectors.

• Excellent communication, influence, negotiation, and strategic thinking abilities.

• Advanced skills in Excel, business intelligence tools, and digital commerce analytics platforms.

• Exhibits Unilever Behaviors: Care Deeply, Deliver with Excellence, Focus on What Counts, Stay Three Steps Ahead.

• Employment is contingent upon passing pre-screening tests, which may include drug screening, background checks, credit checks, and DMV checks.

🏝️ Benefits

• Bonus eligible

• Long-Term Incentive (LTI) eligible

• Health insurance, including prescription drug, dental, and vision coverage

• Retirement savings benefits

• Life insurance

• Disability benefits

• Parental leave

• Sick leave

• Paid vacation and holidays

• Numerous voluntary benefits

• Growth and development support

• Disability assistance during the recruitment process