Associate Application Support Consultant – Dutch Speaker

This is a fully remote position, open to applicants in Netherlands, +1 more country.

📋 Description

• Act as the primary point of contact for customers regarding their IT and business application inquiries.

• Deliver professional, efficient, and effective support services to Unit4 clients.

• Progress support issues to resolution by collaborating with colleagues and R&D as necessary.

• Investigate, process, and document application defects thoroughly.

• Bring potential escalation risks to the attention of the Team Leader and coordinate additional resources for investigation.

• Manage customer escalations and take ownership of complex issues while keeping customers informed.

• Adhere to information security requirements, company procedures, policies, and ISO standards.

• Investigate, document, and present process enhancements to the Customer Services Team Leader.

• Identify opportunities for service improvements or chargeable activities and communicate them through the appropriate channels.

• Maintain a personal development plan that includes both product/technical and soft skills.

• Collaborate within a team environment to support colleagues.

⛳️ Requirements

• Excellent communication skills with fluency in both English and Dutch (written and verbal).

• Basic understanding of Microsoft technologies, workplace processes, and IT infrastructure.

• Outstanding customer-facing abilities and a commitment to delivering exceptional customer service.

• Strong analytical and problem-solving skills.

• Capability to manage time effectively, prioritize tasks, and meet deadlines.

• Ability to take initiative and work independently as well as in a team setting.

• Friendly and professional demeanor with a positive and enthusiastic approach.

• Capacity to operate in a Dual Working Environment.

• Previous experience in a customer service setting is advantageous.

• Familiarity with ServiceNow is beneficial.

• Knowledge of a Unit4 ERP module or other related modules is a plus.

• Understanding of ITIL principles is advantageous.

🏝️ Benefits

• Flexible Leave Paid Time Off policy.

• Opportunities for remote work.

• Global Wellbeing Days.

• Additional excellent benefits.

• Opportunities for growth, including resources and guidance for professional development.

• Collaborate with talented colleagues, role models, and mentors.

• Safe and inclusive working environment.

• Employee Resource Groups that are open to all.

• A culture founded on trust and accountability, freedom and autonomy.

• Commitment to sustainability through the Environmental, Social, and Governance strategy and the Act4Good program.