Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for all daily communication and oversight with clients.

• Collaborate with the Senior Partner Account Manager on ongoing client responsibilities.

• Manage project execution for campaigns to ensure all requirements and timelines are adhered to.

• Create and analyze comprehensive campaign reports; offer insights and recommendations for clients and propose optimization strategies to enhance performance.

• Work in partnership with data scientists and other account managers to develop narratives and demonstrate customer value through thorough business reviews and strategic interactions, both via phone and during on-site meetings.

• Educate and assist both new and existing clients on best practices, onboard new clients, and proactively address areas needing improvement.

• Foster relationships so clients recognize Vetcove's value and how it aligns with their long-term strategies.

• Aid in maintaining relationships with Vetcove's major brand partners.

• Provide expertise in marketing campaigns and project management throughout the campaign lifecycle.

• Aim for independent management of SMB accounts.

⛳️ Requirements

• A minimum of 1 year of experience in account management.

• Outstanding verbal, written, and presentation abilities.

• Excellent skills in time management and process organization.

• Strong analytical capabilities.

• Experience in creating client-facing reports that include actionable insights and recommendations.

• Familiarity with developing and delivering data analyses and partner business reviews.

• Proficient in compiling, documenting, and communicating client requirements to internal teams (e.g., Finance, C-Suite, Engineering).

• Strong proficiency in the entire Microsoft Office suite, particularly PowerPoint and Excel.

• Experience with Tableau or other data visualization tools is advantageous but not mandatory.

• Interest in building client relationships and willingness to travel for client-facing events.

• Keen desire to learn and shape an emerging role within a rapidly growing and dynamic startup environment.

• Must be legally authorized to work in the United States.

• Vetcove is unable to provide sponsorship for work visas.

• Employment is contingent upon successful completion of a background check.

• Four-year degree (application requirement).

🏝️ Benefits

• Fully remote work within the USA.

• Medical, Dental, and Vision Insurance.

• Automatic 401k contribution.

• Employee referral program.

• Home office setup assistance.

• Bi-annual company retreats.

• Open vacation policy.

• Equity opportunities.

• Monthly team events.

• Bonus incentives.