Associate Account Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee designated client accounts from the onboarding phase through to survey completion and reporting.

• Act as the main point of contact for inquiries regarding survey participation, data, reports, and deliverables.

• Cultivate trustworthy client relationships through prompt, thoughtful, and precise service.

• Maintain thorough and up-to-date client records and databases.

• Collaborate with Survey Project Managers during data collection, validation, analysis, peer review, and report publication.

• Assess client-submitted information for accuracy, consistency, and completeness.

• Track deadlines and follow up with clients as necessary.

• Assist with ad hoc surveys, special projects, and team initiatives.

• Utilize survey technology and internal systems to manage compensation and benefits surveys.

• Analyze survey findings and aid clients in comprehending reports.

• Identify data discrepancies, investigate issues, and support quality control initiatives.

• Develop a deep understanding of compensation survey practices, methodologies, and market data.

• Draft client communications regarding survey launches, deadlines, reports, new offerings, and product updates.

• Convert detailed survey information into straightforward, practical guidance for clients.

• Coordinate with internal colleagues to ensure the provision of consistent and accurate client information.

⛳️ Requirements

• Exceptional client service and relationship management capabilities.

• Strong attention to detail and dedication to maintaining data accuracy.

• Excellent analytical, organizational, and problem-solving skills.

• Professional and clear written and verbal communication abilities.

• Capacity to handle multiple priorities and deadlines within a collaborative setting.

• Comfort with learning new technologies and working with data-heavy systems.

• Interest in or prior exposure to compensation, benefits, human resources, or survey research.

• A proactive, inquisitive, and team-oriented attitude.

🏝️ Benefits

• Medical and prescription coverage.

• Dental coverage.

• Vision coverage.

• Health Savings Account.

• Health Care and Dependent Care Flexible Spending Accounts.

• Commuter benefits.

• Life and AD&D insurance.

• Group accident and critical illness coverage.

• Legal and identity theft protection.

• Wellbeing programs.

• Work/life resources, including an Employee Assistance Program.

• Paid holidays.

• Annual paid time off.

• Applicable state and local paid leave.

• Short- and long-term disability.

• Bereavement leave.

• Parental and adoption leave.

• Other applicable leaves.

• 401(k) savings plan.

• Annual short-term incentive bonus.

• Collaborative work environment.

• Opportunities for professional growth.