Associate Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build and sustain long-term customer relationships by evaluating customer needs, comprehending business requirements, and managing expectations.

• Discover growth opportunities and partner with the sales team to finalize additional product or service sales.

• Enhance customer engagement with products and services through professional services.

• Oversee customer environments and recommend alternative products or services as solutions.

• Analyze customer usage and service-case activity to identify and address risks and adoption challenges.

• Serve as an escalation point for Technical Support to resolve issues related to customers.

• Organize regular customer success reviews.

• Share best practices to maximize the value of products and services.

• Establish yourself as a recognized expert within the designated vertical-focused customer base.

• Maintain in-depth knowledge of Everbridge products.

• Demonstrate understanding of customers’ business strategies and operational needs.

• Utilize Salesforce.com CRM effectively and consistently.

• Achieve or surpass renewal and growth sales targets and monthly KPIs.

• Retain and expand existing customer accounts while ensuring the successful deployment of Everbridge’s xMatters suite.

• Proactively manage accounts through phone, email, and Zoom communications.

⛳️ Requirements

• Bachelor’s degree in a relevant field or equivalent experience.

• At least 1-3 years of proven success in sales, account management, sales engineering, or a related role.

• Track record of meeting and exceeding sales targets.

• Proven ability to promote and maintain high levels of customer satisfaction.

• Strong work ethic with the capability to work both independently and collaboratively.

• Excellent presentation, organizational, and planning abilities.

• Outstanding verbal and written communication skills.

• Robust technical knowledge.

• Highly motivated and energetic self-starter.

• Capacity to thrive in a fast-paced, results-driven environment.

🏝️ Benefits

• Healthcare benefits.

• Dental benefits.

• Parental planning benefits.

• Mental health benefits.

• Disability income benefits.

• Life and AD&D insurance.

• 401(k) plan with matching contributions.

• Paid time off.

• Fitness reimbursements.