Associate Account Manager

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Drive revenue growth within the Industrial Solutions sector.

• Support and oversee business expansion by cultivating robust relationships with customers, operational departments, and various management levels.

• Establish new business opportunities and relationships with cross-functional teams at prospective clients.

• Formulate and implement customer penetration strategies to sell additional products and services.

• Set strategic objectives and tactical plans to achieve substantial growth.

• Engage directly with customers on-site to secure incremental business through proactive development efforts.

• Collaborate with customer engineers and purchasing teams to determine product and design requirements.

• Partner with Boyd Thermal Engineering to oversee customer-solution design and development.

• Showcase products and solutions utilizing prototypes, samples, and marketing materials.

• Manage the quotation process, which includes a technical review of engineering drawings and specifications, alongside the preparation of quotation information and packages.

• Monitor and manage project progress to ensure alignment with customer milestones and production timelines.

• Engage customers on commercial matters such as credit, shipping terms, legal obligations, and payments.

• Negotiate agreements with Boyd management and address special customer requests or complaints.

• Utilize Salesforce CRM on a daily basis to document opportunities, customer insights, successes, and setbacks.

• Communicate opportunities and current progress transparently to colleagues and management.

⛳️ Requirements

• Bachelor's degree.

• A minimum of two (2) years of experience in account management, customer success, and/or client services, specifically in creating quotes and proposals for a manufacturing firm.

• Candidates can be located anywhere within the United States.

• Eaton will not provide support for employment immigration sponsorship or for CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• Experience in a manufacturing environment that involves multi-piece manufacturing from design through to production is preferred.

• Experience collaborating cross-functionally with Engineering, Operations, Production, and Sales is preferred.

• Ability to analyze metrics and derive practical solutions and recommendations.

• Ability to effectively communicate and convey a value proposition; broker relevant deals and achieve mutually beneficial solutions.

• Ability to manage task flow and meet deadlines.

• Ability to deliver written and oral communications in a constructive and concise manner.

• Willingness and capability to travel to meet objectives; travel will be relatively limited.

• Customer-focused mindset.

• Strong understanding of business, including financial commitments, customers, competitive landscape, and key performance metrics.

• Commitment to innovation, creativity, continuous improvement, and adherence to legal requirements.

🏝️ Benefits

• Opportunities for professional development and growth.

• Comprehensive health benefits package.

• Competitive salary with performance-based incentives.

• Flexible work arrangements.

• Supportive work environment that encourages innovation and collaboration.