Associate Account Manager

This is a fully remote position, open to applicants in Alabama, +25 more states.

📋 Description

• Propel revenue expansion within the Industrial Solutions sector.

• Foster and oversee business growth by cultivating robust relationships with customers, operational departments, and various management levels.

• Establish new business connections and relationships with cross-functional teams at prospective clients.

• Formulate and implement customer-penetration strategies to promote additional products and services.

• Set strategic objectives and tactical plans to achieve notable growth.

• Actively engage at customer sites to secure incremental business through proactive business development efforts.

• Collaborate with customer engineers and purchasing teams to determine product and design specifications.

• Work alongside Boyd Thermal Engineering to oversee the design and development of tailored customer solutions.

• Showcase products and solutions utilizing prototypes, samples, and marketing materials.

• Leverage knowledge of materials and manufacturing processes to articulate Boyd Thermal’s value propositions.

• Oversee the quotation process, including technical evaluations of engineering drawings and specifications, as well as the preparation of quotation materials and packages.

• Track and manage project progress to align with customer milestones and production timelines from inception to execution.

• Engage with customers on commercial aspects including credit, shipping terms, legal obligations, payments, agreements, and complaints.

• Utilize Salesforce CRM on a daily basis to document opportunities, customer intelligence, successes, and failures.

• Provide transparent communication regarding opportunities and current status to colleagues and management.

⛳️ Requirements

• Bachelor's degree.

• A minimum of two (2) years of experience in account management, customer success, and/or client services, specifically in creating quotes and proposals for a manufacturing firm.

• Candidates can be based anywhere within the United States.

• Must not require employment immigration sponsorship or support, including CPT, OPT, STEM OPT, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

• Preferred: Experience in a multi-piece custom manufacturing environment from design to production.

• Preferred: Experience collaborating cross-functionally with Engineering, Operations, Production, and Sales teams.

• Ability to analyze metrics and derive practical solutions and recommendations.

• Capability to communicate and present a value proposition while negotiating mutually beneficial solutions.

• Proficient in managing task flow and completing assignments punctually.

• Skilled in delivering written and verbal communications constructively and succinctly.

• Willingness and ability to travel to achieve objectives.

• Customer-centric mindset.

• Strong understanding of business dynamics, including financial commitments, customer relations, competitive landscape, and key metrics.

• Capacity to advocate for continuous improvement and innovative ideas.

• Competence in executing effective business strategies, adhering to legal requirements, and achieving strong business outcomes.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements.

• Supportive and inclusive company culture.