Assistant, Patient Support – Services

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage patient support cases throughout the intake, onboarding, benefits-related tasks, prior authorization assistance, and follow-up actions to facilitate access to therapy.

• Ensure precise records of patients, prescribers, cases, and reimbursement-related information in the specified systems.

• Collaborate with prescriber office personnel and other relevant parties on patient assistance, reimbursement support, and associated service procedures.

• Address routine to moderately complex case, access, and service inquiries by employing standardized procedures.

• Verify case documentation, coverage-related details, and support program contributions.

• Track open cases, service milestones, and reimbursement-related efforts to pinpoint delays, gaps, and issues.

• Raise non-standard access obstacles, unresolved reimbursement challenges, and exceptions to the appropriate parties.

⛳️ Requirements

• High School Diploma/GED or equivalent experience is necessary.

• A minimum of 2 years of experience in patient access, reimbursement, prior authorization, benefit verification, managed care coordination, specialty pharmacy, or a related discipline is essential.

• A Registered Nurse (RN) license or equivalent certification is required.

• Prior Authorization Certified Specialist (PACS) or equivalent certification is preferred.

• Understanding of patient support program operations and case-based service delivery models.

• Familiarity with call center operations, service workflows, and quality assurance practices.

• Knowledge of training coordination, coaching support, and learning administration practices.

• Insight into reimbursement support programs, adherence programs, education programs, and patient support services.

• Awareness of operational reporting, work allocation, and scheduling support practices.

• Capability to coordinate assigned projects and operational tasks within established program frameworks.

• Ability to assist in the development and delivery of training across patient support functions.

• Skill to provide first-line guidance on standard process and workflow inquiries.

• Competence to monitor service quality efforts and identify issues that need follow-up.

• Proficiency in organizing work, managing priorities, and supporting multiple operational tasks.

• Effective communication skills, both written and verbal, with internal stakeholders.

• Ability to operate within defined service hours while ensuring operational continuity requirements are met.

🏝️ Benefits

• Medical, dental, and vision care.

• Backup dependent care.

• Adoption assistance.

• Infertility coverage.

• Family building support.

• Behavioral health solutions.

• Paid parental leave.

• Paid caregiver leave.

• Training programs.

• Professional development resources.

• Mentorship programs.

• Employee resource groups.

• Volunteer activities.