Assistant Manager – Operations, Imports

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee approvals, payments, and other various activities in compliance with Bank internal policies, SOPs, and ICC guidelines.

• Authorize transactions within the processing system across different Trade Finance business segments.

• Execute transactions in line with SOP/OPMs and UCP/ISBP/ISP requirements.

• Conduct sanction checks on pertinent parties involved in documents.

• Manage Trade Operations effectively.

• Enter and authorize transactions while preparing and authorizing relevant SWIFT messages.

• Communicate errors and knowledge gaps to line management to resolve customer service challenges.

• Set and manage customer expectations while actively participating in automation initiatives.

• Engage in team discussions and offer solutions to operational challenges.

• Implement solutions swiftly and collaborate with onshore units for seamless client delivery.

• Address audit observations efficiently and promptly.

• Ensure effective transaction processing, adherence to service standards, and delivery of quality service.

• Act as a maker/authorizer for Import LG issuances, amendments, cancellations, and similar stages of Standby Letters of Credit/Claims.

• Follow procedures outlined in relevant manuals during transaction processing.

• Suggest actions concerning changes in laws, ICC rules, government regulations, and bank policies impacting imports.

• Take corrective and preventive measures based on customer complaints, operational errors, and quality/RCSA analyses.

• Propose modifications to SOP, OPM, and ADM to enhance service levels while maintaining necessary controls.

• Recommend training sessions and workshops to bridge knowledge gaps.

• Escalate errors, customer complaints, service deficiencies, and counterparty issues to management.

• Share responsibilities with senior colleagues while applying team management skills.

⛳️ Requirements

• Bachelor's Degree

• A minimum of 9-12 years of relevant experience in Trade Operations

• Advanced knowledge in Trade Operations.

• Proficient understanding of accounting entries and UATs.

• Familiarity with amortization principles

• Strong communication, team management, and interpersonal skills

• Proficiency in MS Office applications (Word and Excel)

• Detail-oriented with strong analytical and interpersonal abilities

• Capability to perform under pressure, along with excellent organizational skills and teamwork.

🏝️ Benefits

• Competitive salary packages

• Comprehensive health benefits

• Opportunities for professional development and training

• Supportive work environment with a focus on teamwork