Assistant Manager – Credit Evaluator

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee and manage the complete Personal Loans and Cards application processing, which includes underwriting, CPV, and disbursal functions.

• Ensure daily SLA targets are met by monitoring performance, conducting reviews, performing spot checks, and enforcing team discipline.

• Address routine activity inquiries within designated time limits.

• Enhance data-entry quality and ensure compliance with credit policies to boost approval rates.

• Lead the team to exceed both departmental and organizational objectives.

• Sanction modifications aimed at enhancing and refining processes.

• Boost productivity and develop the skills of leaders within the team.

• Analyze daily rejects/referrals and enhance results through training and ongoing education.

• Mitigate risks by utilizing exception reporting and conducting application reviews.

• Ensure adherence to operating procedures and PPG guidelines.

• Collaborate with unit managers, business partners, and the Risk team to optimize capacity planning.

• Foster staff engagement and encourage ideas to deliver exceptional quality service.

• Initiate and monitor quality projects and conduct productivity/workflow improvement assessments.

• Report extraordinary occurrences to Unit/Division Heads and document corrective and preventive measures.

• Achieve satisfactory outcomes in group and other internal audits.

⛳️ Requirements

• A high level of maturity and strong communication skills are essential for balancing the needs and expectations of both internal and external stakeholders and staff.

• Excellent managerial and interpersonal abilities, with the capacity to supervise teams effectively.

• Comprehensive understanding of credit policies and systems.

• Extensive knowledge of procedures related to cards data entry and CPV processes.

• Ability to perform under pressure while managing tight and challenging deadlines.

• A graduate with over 5 years of experience in a Retail products onboarding environment.

• Strong analytical capabilities.

• Previous experience in a similar role for a minimum of 2–3 years is required.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and development.

• Comprehensive health and wellness benefits.

• A collaborative and inclusive work environment.