Assistant Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate and improve client relationships to promote client renewals and enhance employee engagement.

• Assist Account Executives with the maintenance of assigned clients and the enhancement of relationships.

• Serve as the primary point of contact for designated clients and a supporting contact for additional clients.

• Produce utilization reports for the clients assigned to you.

• Oversee the management of LifeBalance database records for your assigned clients.

• Collaborate with Operations to ensure precise invoicing for clients and to provide necessary information for Client Central.

• Follow up with your assigned clients regarding any outstanding invoices.

• Develop client-specific communications, such as welcome emails, PowerPoint presentations, and program overviews.

• Conduct outreach and recruitment of vendors to establish or renew savings partnerships.

• Foster potential partnerships through cold calls, emails, and presentations.

• Manage entries in the LifeBalance vendor database.

• Aid in the quarterly maintenance outreach for vendors.

• Compile local discount information for clients.

• Address client customer service escalation issues.

• Identify cross-promotion opportunities across Alliant teams.

• Work collaboratively with marketing/engagement, ad sales, member services, client services, IT, and other LifeBalance teams.

⛳️ Requirements

• Bachelor's Degree or an equivalent combination of education and relevant experience.

• A minimum of two (2) years' experience in an account manager, assistant account manager, or a similar client-support position.

• Proficiency in Microsoft Office Suite.

• Familiarity with MailChimp, Constant Contact, or other email-marketing platforms is preferred.

• Proficient in Adobe Creative Suite is preferred.

• Strong verbal and written communication abilities.

• Effective problem-solving and time management skills.

• Competency in planning, organization, and prioritization.

🏝️ Benefits

• Flexible remote work arrangement.