Area Manager, Field Service

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and assist field technicians in servicing UPS systems and other critical power equipment.

• Perform field assessments to evaluate technical skills, review completed tasks, reinforce safety protocols, and provide coaching.

• Inspect preventive maintenance and repair documentation for precision and quality.

• Develop training plans for technicians, facilitate onboarding, and coordinate in-field training sessions.

• Collaborate with dispatch to address scheduling conflicts, service delays, emergency calls, and technician coverage.

• Aid in managing the on-call rotation and coordinate responses to customer emergencies.

• Monitor service quality, safety, productivity, job completion, and route effectiveness.

• Verify that technicians possess the necessary training, certifications, personal protective equipment (PPE), tools, and materials.

• Address customer inquiries and escalations along with regional leadership and customer success teams.

• Manage requests for services beyond the agreed customer scope.

• Assist with technician interviews, hiring processes, and performance evaluations.

• Supervise fleet readiness and resolve issues related to vehicles, equipment, and system access.

• Encourage adherence to OSHA, NFPA 70E, company safety protocols, and customer site requirements.

⛳️ Requirements

• Strong practical understanding of UPS systems and related electrical equipment.

• Experience in leading or supervising field service technicians in a customer-oriented setting.

• Background in preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment.

• Capability to coach technicians with varying levels of experience and address performance issues.

• Excellent communication skills with technicians, customers, dispatch, and support teams.

• Ability to prioritize competing tasks and make informed decisions during service escalations.

• Knowledge of electrical safety practices and relevant OSHA and NFPA 70E regulations.

• Willingness to travel within the assigned service territory, including occasional overnight stays.

• Availability to work flexible hours and respond to emergencies, including evenings or weekends as necessary.

• Valid driver’s license and ability to meet company vehicle standards.

• Capability to visit active job sites, work in diverse conditions, and lift up to 110 pounds.

• Ability to complete any required pre-employment screenings, where applicable.

• Eligibility to obtain and maintain Security Clearance Access for customer facilities.

🏝️ Benefits

• Performance and referral bonuses.

• Production incentives.

• Tool/equipment and fuel stipends.

• Company vehicle.

• Per diem or other applicable compensation.

• Health insurance.

• Life insurance.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• HSA option.

• Paid vacation.

• Paid holidays.

• 401(k) retirement plan with employer match.

• Tuition reimbursement.

• Opportunities for professional development and training courses.

• Company-provided phone, laptop, or tablet.

• Necessary tools and safety equipment.

• Family-friendly and innovative workplace culture.

• Opportunities for career advancement.