Area Manager, Field Service

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead and provide support to field technicians who service UPS systems and other critical power equipment.

• Conduct site visits to evaluate technical skills, review completed work, reinforce safety practices, and offer coaching.

• Assess preventive maintenance and repair documentation for accuracy and quality assurance.

• Develop training plans for technicians, assist in onboarding new hires, and facilitate in-field training.

• Collaborate with dispatch to address scheduling conflicts, service delays, emergency calls, and technician coverage.

• Assist in managing the on-call rotation and coordinate responses to customer emergencies.

• Monitor service quality, safety, productivity, job completion, and performance on routes.

• Ensure technicians possess the necessary training, certifications, PPE, tools, and materials.

• Address customer inquiries and escalations in collaboration with regional leadership and customer success teams.

• Organize services that fall outside the agreed-upon customer scope.

• Assist in technician interviews, hiring processes, and performance management.

• Supervise fleet readiness and resolve issues related to vehicles, equipment, and system access.

• Advocate for compliance with OSHA, NFPA 70E, company safety protocols, and customer site requirements.

⛳️ Requirements

• Extensive hands-on knowledge of UPS systems and related electrical equipment.

• Proven experience in leading or supervising field service technicians in a customer-facing role.

• Familiarity with preventive maintenance, troubleshooting, repairs, and service documentation for mission-critical equipment.

• Capability to coach technicians across various experience levels and address performance issues directly and justly.

• Excellent communication skills with technicians, customers, dispatch, and support teams.

• Proficient in managing competing priorities and making informed decisions during service escalations.

• Understanding of electrical safety practices and relevant OSHA and NFPA 70E standards.

• Willingness to travel within the assigned service territory, including occasional overnight trips.

• Flexibility to work varied hours and respond to emergencies, including evenings or weekends when necessary.

• Valid driver’s license and the ability to meet company vehicle requirements.

• Capability to visit active job sites, work in diverse conditions, and lift up to 110 pounds.

• Ability to complete any required pre-employment screenings, where applicable.

• Capacity to obtain and maintain Security Clearance Access to customer facilities.

🏝️ Benefits

• Performance and referral bonuses.

• Production incentives.

• Tool/equipment and fuel stipends.

• Company vehicle.

• Per diem or other applicable compensation.

• Health insurance.

• Life insurance.

• Medical, dental, and vision insurance.

• Flexible spending accounts.

• HSA option.

• Paid vacation.

• Paid holidays.

• 401(k) retirement plan with company match.

• Tuition reimbursement.

• Opportunities for professional development courses and training.

• Company vehicle, phone, laptop, or tablet provided.

• Necessary tools and safety equipment supplied.

• Family-friendly and innovative workplace culture.

• Opportunities for career growth.