AR Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a team of nearshore Accounts Receivable (AR) representatives and enhance cash collections for a provider system.

• Act as a key leadership partner to AR Managers and Directors, fostering team performance and client success.

• Supervise 10–15 AR representatives located nearshore.

• Collaborate with leadership teams in the US and Mexico on workforce development, operational consistency, and scalable service delivery models.

• Travel frequently to Mexico, including extended stays of up to three weeks every other month.

• Track AR performance metrics such as cash collections, aged AR, denial rates, productivity, quality scores, accounts worked, and payer-specific trends.

• Address and resolve payer-related issues, payment delays, contract inconsistencies, authorization challenges, and systemic billing obstacles.

• Perform account audits and quality assessments.

• Manage high-dollar and high-priority accounts.

• Evaluate complex claims that necessitate supervisor intervention and support claim resolutions while providing training to representatives.

• Formulate and implement workforce planning strategies, including onboarding, training, and capacity management.

• Lead, mentor, and assess the performance of AR Representatives.

• Collaborate with a local nearshore leader to cultivate expertise in US healthcare and AR.

• Conduct regular one-on-one meetings, team huddles, and performance evaluations.

• Facilitate disciplinary actions or escalations as necessary.

• Establish and monitor operational performance metrics and identify opportunities for process enhancements.

• Work in partnership with AR Managers, Directors, and Client Delivery leadership.

• Promote alignment between US-based and nearshore teams through effective communication, knowledge sharing, process adoption, and accountability.

• Engage in leadership and operational meetings as required.

⛳️ Requirements

• A minimum of 3 years of experience in healthcare Accounts Receivable, including follow-up, denials, and appeals.

• At least 1–2 years of experience as an AR team lead or supervisor.

• Strong knowledge of revenue cycle processes, billing workflows, and payer dynamics.

• Proficient in EHR and billing systems, Microsoft Excel, and workflow reporting tools.

• Exceptional communication, time management, and organizational skills.

• Willingness and ability to travel to Mexico for extended periods, approximately three weeks every other month.

• Opportunity and capability to expatriate to Mexico for one year.

• Preferred hands-on AR experience with California payers and billing standards.

• Experience in supporting large, multi-facility health systems is preferred.

• Bilingual proficiency in English and Spanish is preferred.

• Experience in complex denial management environments is preferred.

• Background in supporting and leading teams within a nearshore or offshore delivery model is preferred.

• Experience in scaling nearshore operations, including workforce planning, process standardization, and performance management across distributed teams is preferred.

🏝️ Benefits

• Potential annual performance bonus for salaried positions.

• Additional benefits and perks may vary based on the position and employment terms.

• A caring, enjoyable, honest, and autonomous work environment.

• A diverse and inclusive atmosphere where employees feel valued and empowered.